Client Service Analyst

Amindis
Amindis

IT, Customer Service

Posted 6+ months ago

Main responsibilities

  • Act as the primary contact between AMINDIS and its clients.
  • Manage support requests from start to finish, ensuring complete resolution.
  • Analyze technical and functional issues to provide appropriate solutions.
  • Contribute to the monthly production of client reporting.
  • Adapt and configure our solution to the specific needs of clients.
  • Document procedures and improve best practices.
  • Collaborate closely with technical and functional teams.

Qualifications

  • We are looking for a motivated and curious individual who enjoys learning and teamwork.
  • Master's degree in Finance, Accounting, Mathematics, Computer Science, or equivalent.
  • No prior experience required (0-3 years welcome), motivated recent graduates are encouraged to apply.
  • Affinity with financial markets and IT.
  • Strong command of French and good knowledge of English.

Essential skills

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Excellent presentation, written, and verbal communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Strong organization skills.
  • Ability to prioritize requests and manage time effectively
  • Ability to develop and maintain a positive working attitude with a wide range of people (technical staff, colleagues, management, and clients).
  • Ability to multitask while maintaining strong attention to detail.
  • Ability to escalate issues when necessary.
  • Ability to multitask while maintaining strong attention to detail.
  • Team player, capable of collaborating with others.
  • Alignment with the company's values and willingness to represent them.

Why join AMINDIS?

  • A stimulating environment: work on innovative projects at the crossroads of finance and technology.
  • A human-sized team: collaborate in a friendly atmosphere where your opinion matters.
  • Growth opportunities: continuous training on our tools, methods, and financial sector challenges.
  • A tangible impact: support major players in Asset Management and Insurance.

Interested? Send your CV and your cover letter to Nicolas Puccini at npuccini@amindis.com