Client Service Analyst
Amindis
Customer Service, IT
Posted on Sep 23, 2025
Main responsibilities
- Act as the primary contact between AMINDIS and its clients.
- Manage support requests from start to finish, ensuring complete resolution.
- Analyze technical and functional issues to provide appropriate solutions.
- Contribute to the monthly production of client reporting.
- Adapt and configure our solution to the specific needs of clients.
- Document procedures and improve best practices.
- Collaborate closely with technical and functional teams.
Qualifications
- We are looking for a motivated and curious individual who enjoys learning and teamwork.
- Master's degree in Finance, Accounting, Mathematics, Computer Science, or equivalent.
- No prior experience required (0-3 years welcome), motivated recent graduates are encouraged to apply.
- Affinity with financial markets and IT.
- Strong command of French and good knowledge of English.
Essential skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Excellent presentation, written, and verbal communication skills.
- Strong critical thinking and problem-solving abilities.
- Strong organization skills.
- Ability to prioritize requests and manage time effectively
- Ability to develop and maintain a positive working attitude with a wide range of people (technical staff, colleagues, management, and clients).
- Ability to multitask while maintaining strong attention to detail.
- Ability to escalate issues when necessary.
- Ability to multitask while maintaining strong attention to detail.
- Team player, capable of collaborating with others.
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Alignment with the company's values and willingness to represent them.
Why join AMINDIS?
- A stimulating environment: work on innovative projects at the crossroads of finance and technology.
- A human-sized team: collaborate in a friendly atmosphere where your opinion matters.
- Growth opportunities: continuous training on our tools, methods, and financial sector challenges.
- A tangible impact: support major players in Asset Management and Insurance.
Interested? Send your CV and your cover letter to Nicolas Puccini at npuccini@amindis.com