Relationship & development manager - TPA - Remote-First Member Development & Strategy · Multiple locations · Fully Remote
EPI Company
Customer Service
Multiple locations
Relationship & development manager - TPA – Remote-First
We usually respond within a week
🚀 Be part of a movement to change the way Europe pays
In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change that forever.
With Wero, our digital wallet, we make sending and receiving money simple, seamless, and secure across Europe. Already live in France, Belgium, and Germany, with more countries and omnichannel solutions coming soon, Wero is supported by 16 major banks and the two largest European acquirers.
Together, we’re building a proudly European payment system: instant, transparent, and designed for the greater good.
🔎 What’s in it for you
Work on a pan‑European payment scheme, not a local or short‑lived solution
Collaborate directly with leading banks, acquirers, and merchants across Europe
Help scale Wero acceptance and shape how payments are adopted in real life
At EPI, we embrace a remote‑first culture, allowing you to work remotely from the country you are based in, with regular in‑person meetings to foster collaboration and connection.
🐝 About the team
You’ll join the TPA & Relationships and Implementation team, working at the crossroads of member engagement, sales, and ecosystem development.
Reports to: TPA Relationship Lead
Works closely with: Sales, Marketing, Product, Legal, Operations, and Onboarding teams
External stakeholders: EPI acquiring members
The team plays a critical role in ensuring member commitment, supporting merchant acquisition, and expanding the EPI acceptance ecosystem across markets.
💥 Your impact
Structure and grow long‑term partnerships with EPI members across Europe
Drive merchant acquisition and Wero acceptance, ensuring progress against defined objectives
Support the acquisition and onboarding of new members and acceptance providers
Represent and promote Wero within the European payments ecosystem
🧭 What you’ll be doing
Reporting to the TPA Relationship Lead, you will support EPI’s engagement with a portfolio of members and prospects, contributing to sales and business development activities across all EPI markets.
You will work closely with EPI acquiring members to structure relationships (community and bilateral meetings), ensure regular follow‑up, provide internal reporting, and enable efficient merchant acquisition for Wero acceptance.
🛠️ Responsibilities & tasks
Develop strong relationships with EPI members
Develop and execute go‑to‑market plans with EPI members
Act as the day‑to‑day interface for a portfolio of members
Promote the development of members’ merchant base for Wero acceptance, ensuring progress against objectives
Train members’ teams on Wero products and services at all organisational levels
Understand members’ needs, business impact, and opportunities for new services and solutions
Engage members to commit to EPI’s ambitions
Support the acquisition of new members and acceptance providers
Identify opportunities to expand the EPI member base on the acceptance side and acceptance solution providers
Drive prospecting activities: pitch EPI, explain documentation, answer questions, and resolve issues
Support negotiations and finalisation of incentive agreements, membership contracts, and TSP contracts
Coordinate end‑to‑end onboarding of new members with relevant internal teams
Promote Wero across the ecosystem
Develop compelling sales materials in collaboration with Marketing
Ensure strong EPI presence at industry events and conferences, directly or via members
💻 Technology stack
Primary
Windows or Mac
Office 365
Slack
Atlassian Jira & Confluence
Miro
🕵🏻♀️ To succeed, you should meet at least 70% of these requirements
5+ years of experience in the payments industry
Strong understanding of the payment transaction flow (Issuing / Acquiring)
Proven experience in influencing, selling, and negotiation within the financial industry
Strong account management, presentation, and networking skills
Ability to deliver high‑quality work and report on KPIs
Strong customer‑oriented mindset
Ability to thrive in a remote‑first, multicultural environment
Languages
Fluent in English
German or French is a strong plus
Working model
Remote work, with some physical meetings with members
Seniority level
Minimum 5+ years of professional experience in a similar role
Proven background in payments, partnerships, sales, or member relationships
🪜 Recruitment steps
First call with one of our recruiters
Interview focused on the role and your expertise
Interview focused on company skills and values
Hopefully, an offer you can’t refuse
⛔ Turn back if…
You’re looking for a highly structured environment with no ambiguity
You expect to focus only on internal work with no external exposure
You’re not comfortable operating in a pan‑European, evolving ecosystem
Otherwise, apply !
🫶 Our commitment to equal employment opportunities
EPI offers equal job opportunities to all, regardless of gender, ethnicity, religion, sexual orientation, social background, disability, or age. We are committed to building an inclusive environment that reflects the diversity of the people and markets we serve.
- Department
- Member Development & Strategy
- Locations
- Remote-First in Belgium, Remote-First in France, Remote-First in Germany, Remote-First in Netherlands, Remote-First in Spain
- Remote status
- Fully Remote