Hallo! Are you a Dutch-speaking Customer Care professional with a passion for helping people and solving problems? Ready to bring your energy and empathy to one of Europe’s fastest-growing fintech companies? If you enjoy connecting with people, learning new things, and making every customer experience exceptional – we’d love to meet you.

At myPOS, we make payments simple, smart, and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools, we empower business owners across Europe to grow and succeed in a rapidly changing digital world.

🌟 How You’ll Make a Difference

• Be the friendly, professional voice of myPOS for our Dutch-speaking customers via chat, email, and phone.
• Guide users through our payment solutions, helping them make the most of our platform.
• Collaborate with internal teams – including Payments, Risk, and KYC – to resolve issues efficiently.
• Turn every customer interaction into a positive experience that builds trust and loyalty.
• Share feedback and insights to help us improve and innovate.

🧠 What Makes You a Great Fit

• Fluency in Dutch and strong English communication skills (written and spoken).
• Customer-first mindset – you care about creating great experiences and solving problems with empathy.
• Excellent communicator who listens, understands, and explains clearly.
• Detail-oriented, organised, and comfortable in a fast-paced environment.
• Curious, adaptable, and eager to grow in the fintech world.

🎯 Why You’ll Love Working at myPOS

• Join a global team in a high-tech, innovative environment where ideas turn into impact.
• Grow with us through annual salary reviews and performance bonuses based on your results and impact.
• Level up your skills with access to myPOS Academy and LinkedIn Learning.
• Invest in yourself with an annual personal development budget.
• Bring your friends – our refer-a-friend bonus makes teamwork even more rewarding.
• Connect and celebrate through team events, social activities, and international networking.

💎 The Good Stuff You’ll Get

• Competitive salary package that reflects your skills and impact.
• 25 days paid annual leave, plus 1 extra day each year (up to 30) to recharge and unwind.
• Premium health insurance – including dental care and optical coverage.
• 200 BGN monthly meal vouchers to keep you fuelled and happy.
• Fully covered Multisport card to support your wellness goals.
• Free coffee, snacks, and drinks at the office – because little perks matter too.

💡 Insider Tip

Don’t worry if you don’t tick every box. If you’re enthusiastic about this role and believe you can make an impact, we want to hear from you! At myPOS, we value potential, passion, and a growth mindset – so take the leap and apply today.

GDPR Disclaimer
By submitting your application, you agree that myPOS may process your personal data for recruitment and selection purposes. Your information will be treated confidentially, stored securely, and used only for assessing your suitability for this or related positions at myPOS. We retain your data for a limited period in accordance with applicable data protection laws.

Department

Customer Service

Role

Customer Service Specialist

Locations

Sofia - Office, Varna

Reference number

CS_DU_1

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