Bonjour ! Are you a French-speaking Customer Care professional who loves helping people and solving problems? Ready to bring your energy and empathy to a fast-growing fintech leader? If you thrive in an international environment and want your work to make a real impact – this is the role for you.

At myPOS, we make payments simple, smart, and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools, we support business owners across Europe and beyond – helping entrepreneurs turn ideas into success stories.

🌟 How You’ll Make a Difference

• Be the friendly, knowledgeable voice of myPOS for our French-speaking customers – via chat, email and phone.
• Guide users through our products and services, helping them discover their full potential.
• Collaborate closely with Payments, Risk, Fraud Prevention and KYC teams to resolve issues efficiently.
• Turn every interaction into a positive experience that builds trust and loyalty.
• Share customer insights to help us continuously improve and innovate.

🧠 What Makes You a Great Fit

• Fluency in French and solid English skills – confident in both written and spoken communication.
• Strong customer-care mindset – you listen, understand and act with empathy.
• Excellent communication and problem-solving skills.
• Detail-oriented, organised and comfortable in a fast-moving fintech environment.
• Curious and proactive – always ready to learn, adapt and grow.

🎁 Why You’ll Love Working at myPOS

• Join a global team in a high-tech, innovative environment where ideas turn into impact.
• Grow with us through annual salary reviews, performance bonuses, based on your results and impact.
• Level up your skills with access to myPOS Academy and LinkedIn Learning.
• Invest in yourself with an annual personal development budget.
• Bring your friends – our refer-a-friend bonus makes teamwork even more rewarding.
• Connect and celebrate through team events, social activities, and international networking.

💎 The Good Stuff You’ll Get

• Competitive salary package that reflects your skills and impact.
• 25 days paid leave, plus 1 extra day each year (up to 30) to recharge and unwind.
• Premium health insurance – including dental care and optical coverage.
• 200 BGN monthly meal vouchers to keep you fueled and happy.
• Fully covered Multisport card to support your wellness goals.
• Free coffee, snacks, and drinks at the office – because little perks matter too.

💡 Insider Tip

Don’t worry if you don’t tick every box. If you’re excited about this role and believe you can add value, we want to hear from you! At myPOS, we hire for potential, passion and progress – so take the leap and apply today.

GDPR Disclaimer
By submitting your application, you agree that myPOS may process your personal data for recruitment and selection purposes. Your information will be treated confidentially, stored securely, and used only for assessing your suitability for this or related positions at myPOS. We retain your data for a limited period in accordance with applicable data protection laws.

Department

Customer Service

Role

Customer Service Specialist

Locations

Varna, Sofia - Office

Reference number

CS_F_1025

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