At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Head of Inside Sales to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

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About the role:

At myPOS, the Head of Inside Sales oversees the inside sales/sales support teams to ensure strong conversion performance, effective sales processes, and consistent customer engagement. This role is results-driven, with responsibility for daily operations, team leadership, sales optimization, and workflow improvements.

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What you’ll do:

Sales Leadership & Planning

• Build a centralized, multi-lingual Inside sales team, develop and implement inside sales strategies aligned with sales targets

• Full P&L ownership of end-to-end results of inside sales activity

• Define KPIs, performance expectations, and productivity benchmarks

• Lead forecasting, pipeline visibility, and structured performance reviews

Operational Management

• Oversee day-to-day inside sales operations to ensure consistent call quality and process adherence

• Manage inbound/outbound calling workflows, follow-up routines, and CRM-driven activities

• Implement standardized scripts, call flows, and quality frameworks

• Drive operational improvements to enhance sales efficiency and customer experience

• Key point of contact and owner of external call center partners

Inside Sales & Sales Support Oversight

• Manage inside sales and sales support activities, including lead follow-up (post-inbound), quote preparation, and supporting the sales cycle

• Ensure timely, accurate CRM updates and structured pipeline support

• Improve communication templates, call guidelines, and follow-up processes to enhance sales consistency

• Monitor performance of inside sales/sales support teams and implement improvements where needed

Team Leadership & Development

• Lead, coach, and develop managers, team leaders, and telesales/inside sales agents

• Implement structured coaching, training, and capability-building programs

• Promote a results-oriented, accountable, and collaborative team culture

Performance Optimization & Reporting

• Analyze call productivity, and overall sales performance

• Refine sales practices

• Partner with Marketing, Product, Customer Service, and Operations to ensure alignment in messaging, processes, and performance goals

• Deliver regular performance insights and improvement recommendations to senior leadership

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This role is perfect for you if you have:

• 5+ years of experience leading telesales or inside sales teams, with a track record of improving sales performance and achieving targets

• Previous experience with sales transformation projects would be considered a strong advantage

• Strong understanding of telesales/inside sales techniques, call quality frameworks, CRM workflows, and high-volume call operations

• Experience with dialer systems, call analytics, or sales enablement tools

• Background in structured B2C or B2B sales environments

• Strong analytical, reporting, and data interpretation skills

• Results-driven leadership style with strong communication, coaching, and team development capabilities

• Process-oriented mindset with high operational discipline and attention to detail

• Effective collaborator able to work cross-functionally

• Bachelor’s degree in business, Sales, Management, or a related field.

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Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

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What we offer:

• Excellent compensation package

• 25 days annual paid leave (+1 day per year up to 30)

• Full “Luxury” package health insurance including dental care and optical glasses

• Meal vouchers of 200 BGN per month

• Fully covered Multisport card

• Free coffee, snacks and drinks at the office

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Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

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Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Department

Operations

Locations

Sofia - Office

Remote status

Hybrid

Reference number

2

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