At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions — myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for a Portuguese-speaking Customer Care Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role

As a Customer Care Agent at myPOS, you’ll handle a variety of day-to-day interactions: helping merchants get set up, explaining how a payment was processed, or seeing a more complex account issue through from start to finish. Fast-moving, hands-on, and never the same day twice.

What you’ll do

• Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone;

• Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks;

• Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese;

• Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster;

• Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon;

• Share patterns and feedback from customer conversations with the wider team to help us improve.

This role is perfect for you if you have

• Fluency in Portuguese and a solid command of English, both written and spoken;

• At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation;

• The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple;

• A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people;

• Comfort working with digital tools and systems, and a good eye for detail;

• An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage;

• Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

Why you should join myPOS

• Vibrant international team operating in a hi-tech environment;

• Annual salary reviews, promotions, and performance bonuses;

• myPOS Academy for upskilling and training;

• Unlimited access to courses on LinkedIn Learning;

• Annual individual training and development budget;

• Refer-a-friend bonus, as we know that working with friends is fun;

• Teambuilding, social activities, and networks on a multinational level.

What we offer

• Excellent compensation package;

• 25 days annual paid leave, plus 1 additional day per year up to 30 days;

• Full “Luxury” package health insurance, including dental care and optical glasses;

• Meal vouchers of 102.26 EUR per month;

• Fully covered Multisport card;

• Free coffee, snacks, and drinks at the office.

Who we are

Since 2014, we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether they’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible, and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern technology and innovative ideas, so payment challenges become a thing of the past.

Pro tip

Take it easy about meeting every requirement — this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway. This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth.

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation GDPR. Personal information will be used solely for the job application and will be stored for the period needed by the application process. Only shortlisted candidates will be contacted. Good luck!

Department

Operations - Customer Service

Locations

Sofia - Office, Varna

Remote status

Hybrid