At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for an Indirect Operations Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

Categoria Protetta (L. 68/99)

About the role:

As an Indirect Operations Specialist, you'll be the engine behind our self-employed field sales teams and resellers across Italy. Your role is to make sure they have everything they need to sell - and nothing slowing them down.

You'll guide Consultants and Resellers through the full sales cycle, from first customer contact to first transaction, handling the operational and administrative side. Sitting between the indirect sales channel and the wider business, you'll surface insights, clear operational blockers, and keep things moving toward our ambitious growth goals.

What you’ll do:

• Be the first point of contact for our indirect sales channel, providing front-line phone and email support

• Support Resellers and self-employed Sales Consultants across the entire sales cycle - answering queries and handling the admin that gets customers onboarded with myPOS

• Follow up on deals generated by Consultants and Resellers, keeping each one moving smoothly through onboarding

• Investigate and resolve anything getting in the way of onboarding customers successfully

• Track orders and chase down shipping delays for customers waiting on devices or products

• Spot ways to work smarter and recommend improvements to our tools, processes, and workflows

This role is perfect for you if you have:

• Excellent written and verbal communication in Italian and English

• Strong customer service instincts and a calm, confident approach to resolving cases

• Sharp attention to detail and the ability to solve problems independently and decisively

• Excellent organisation - you can juggle multiple cases and workflows

• A solid grasp of sales practices and what good customer service looks like

• Confidence with CRMs and the Microsoft Office suite

• Appartenenza alle Categorie Protetta ai sensi della L. 68/99

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package

• 26 days annual paid leave

• Health Insurance

• Meal Vouchers

• Reimbursement of transportation expenses for the metro/train

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!