At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Reseller Support Specialist with German to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Reseller Support Specialist with German, you will support our reseller partners and Partnership Managers, helping ensure smooth day-to-day operations and a positive partner experience. You will coordinate reseller-related activities, maintain accurate partner information, and work closely with internal teams to ensure requests are handled efficiently and on time.

What you’ll do:

• Provide day-to-day operational support to reseller partners via tickets, phone and email, addressing inquiries and helping resolve partner-related cases in a timely and professional manner.

• Support Partnership Managers with operational and administrative matters, serving as a reliable point of contact for reseller-related requests and follow-ups.

• Monitor Partnership Managers’ performance against assigned targets, track progress, and maintain accurate information related to target achievement.

• Coordinate the distribution of commission-related files and information to Partnership Managers, working closely with the Finance team to ensure accurate and timely processing.

• Facilitate the onboarding of new reseller partners, ensuring that the required information and documentation are collected, properly recorded, and maintained.

• Maintain accurate and up-to-date records and documentation for existing reseller partners, supporting effective partner administration throughout the relationship lifecycle.

• Review and audit CRM activities and records maintained by Partnership Managers, ensuring data completeness, accuracy, and adherence to established processes.

• Identify and prioritize urgent reseller-related cases requiring Sales Operations involvement, ensuring that critical matters are escalated and addressed promptly.

• Maintain and regularly update email distribution lists and contact information for active partners, ensuring reliable and effective partner communication.

• Collaborate with Partnership Managers, Sales Operations, Finance, and other internal stakeholders to support efficient reseller operations and contribute to a positive partner experience.

This role is perfect for you if you have:

• Fluency in German, both written and spoken, as you will communicate directly with our German-speaking reseller partners.

• Good command of English, both written and spoken, for internal communication within myPOS.

• Previous experience in customer support, partner support, sales support, sales operations, or a similar role would be an advantage.

• Strong communication skills and confidence in working with both external partners and internal stakeholders.

• Good organizational skills and the ability to manage multiple requests, prioritize urgent cases, and follow up effectively.

• Strong attention to detail and confidence working with data, reports, documentation, and partner records.

• Good working knowledge of Microsoft Office, particularly Excel; experience with Salesforce or another CRM system would be an advantage.

• A proactive, reliable, and solution-oriented approach, with the ability to work independently and collaborate across teams.

• Previous experience with resellers, partner networks, fintech, payments, or financial services would be considered an advantage.

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment

• Annual salary reviews, promotions and performance bonuses

• myPOS Academy for upskilling and training

• Unlimited access to courses on LinkedIn Learning

• Annual individual training and development budget

• Refer a friend bonus as we know that working with friends is fun

• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package

• 25 days annual paid leave (+1 day per year up to 30)

• Full “Luxury” package health insurance including dental care and optical glasses

• Meal vouchers of 102.26 EUR per month

• Fully covered Multisport card

• Fully covered public transport pass for Sofia

• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!