Location: Remote-first (Belgium-based)
Reports to: Head of Support Team
Contract: Permanent and Full-time

About Us

Paynovate is a Belgium based fintech with more than 80 talented employees. We’re building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued.
As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that.

Why This Role Matters

You'll be the first face (or voice!) of Paynovate for our terminal customers. Whether it’s resolving a bug, guiding through a process, or escalating to the right expert, you’re the person who makes the chaos feel calm.
Your responsiveness, clarity and ability to triage will shape the client experience, daily.

What You’ll Do

- Be the first line: Handle incoming requests via phone/email and dispatch efficiently.
- Support scope: Acquiring, issuing, terminals and broader banking topics.
- Collaborate with our second-line team ( experts, fraud & chargeback, ...) to ensure continuous learning and accurate escalation.
- Be part of a remote, multicultural crew that gets things done.

You’ll Thrive Here If You...

- Love solving problems and quickly get what a client is trying to say.
- Are comfortable learning on the job and want to grow
- Bring empathy, structure, and resilience—even under pressure.
- Work well remotely, but are also a strong communicator with internal teams.
- Are not afraid of ticketing tools like Zendesk.
- Are a recent graduate (Bachelor’s or equivalent) or someone hungry to learn.
- Fluency in both Dutch and French, English is appreciated

What You’ll Get

- A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!).
- And of course, a comprehensive and market-competitive salary package: 32 days holiday, mobility budget, meal vouchers, health and group insurance, phone, homeworking policy and allowance.

Interested? Let’s talk.
We’re moving fast—and we value people who do too.