WHY PAYNOVATE?

Paynovate is a Belgium-based fintech operating as a regulated e-money institution.
After a phase of rapid startup growth, we are now scaling with a strong focus on operational excellence, reliability, and structured collaboration across teams and partners.

Joining Paynovate means contributing to a fast-evolving payments environment where ownership, execution quality, and cross-functional collaboration are critical to success.

CONTEXT

Within the Operations team, Paynovate is strengthening its Technical Implementation function following a team change.

The team currently includes a Technical Implementation Manager covering L1, L2, and L3 support as well as complex implementations.
This role is designed to take ownership of day-to-day operational activities (L1) and implementation coordination, allowing senior expertise to focus on advanced investigations and complex topics.

The position is hands-on, customer-facing, and execution-driven, with strong exposure to payment operations, implementation projects, and external vendors.

WHAT YOU WILL DO

Implementation & change coordination

• Coordinate client implementation projects and change requests, managing timelines, stakeholders, and dependencies.

• Organize and lead weekly customer project calls, providing clear status updates and next steps.

• Maintain audit records for implementations, changes, approvals, and scoping documents.

• Approve pre-defined customer scoping documents in coordination with vendors.

Operational support (L1: Core focus)

• Act as first-line support (L1) for operational and implementation-related requests.

• Handle incoming tickets, qualify issues, resolve where possible, or escalate with structured analysis.

• Ensure response and resolution timelines are met in line with internal SLAs.

• Address operational questions related to payment flows and rules.

Stakeholder & vendor coordination

• Provide operational and rules-based expertise to customers, vendors, and internal stakeholders.

• Work closely with Product, Operations, Sales, Compliance, and Finance.

• Maintain regular alignment with external partners such as Visa, Mastercard, Thredd, and other vendors.

Process & documentation

• Contribute to maintaining and improving implementation processes and documentation.

• Identify recurring issues and improvement opportunities to increase efficiency and reliability.

THE RIGHT FIT

• Strong interest in payments, fintech, and regulated environments.

• Junior to early-career profile with a strong operational and execution mindset.

• Comfortable coordinating multiple stakeholders and following structured processes.

• Customer-oriented, reliable, and clear communicator.

• Able to manage operational topics independently and escalate effectively when needed.

• Fluent in English and French.

WHAT WE OFFER

• A hands-on operational role at the heart of a regulated fintech.

• Direct exposure to real payment operations, client implementations, and industry vendors.

• Close collaboration with a Technical Implementation Manager and cross-functional teams.

• Strong learning curve with a clear path toward broader responsibilities.

• Hybrid working environment with offices located next to Brussels Central Station.