Insurance Claims - External Partners Operations Specialist (TPA, BPO, Assistance providers)
Qover
Operations
Brussels, Belgium
Posted on Aug 27, 2025
Who we are:
We’re Qover, a leading insurtech scale-up that has raised $70 million.
With an international team of 140+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍
We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Volvo, Canyon, Monzo and many others.
Visit our website for more about what we do!
About the role
As an Insurance Claims - External Partners Operations Specialist within the Claims organisation at Qover, you will be dedicated to managing and elevating the performance of our external claims handling partners (TPA, assistance providers, BPO,...). You will ensure our providers not only meet their operational targets but also deliver the exceptional service our customers expect.
Your role is crucial for maintaining operational excellence, ensuring compliance, and fostering strong, collaborative relationships with our partners. You will be the vital link between Qover and our external network, driving continuous improvement and guaranteeing that our quality standards are upheld across the board.
Responsibilities
● Lead customer escalation management: Act as the primary owner for all external complex claims and complaints. You will personally investigate the root cause, troubleshoot issues with our partners, and report the progress back to the requesting team (partner, customer care team, mediation, …)
● Drive quality assurance: Conduct regular quality audits and case file reviews to ensure partner adherence to Qover’s high standards and regulatory requirements. You will provide structured, actionable feedback to drive service excellence.
● Ensure third-party reimbursement requests are directed to the appropriate TPA or internal team for accurate and timely handling.
● Manage partner performance: Actively monitor our external partners' performance against key SLAs and KPIs to track progress and identify areas for improvement.
● Oversee loss fund top-ups for specific products and ensure timely funding for claim settlements. Coordinate with risk carriers on funding needs for high-value claims, providing the necessary justification and ensuring timely availability of settlement funds.
● Provide support to our partners : You will be the go-to person for operational queries and support, actively resolving blockers to maintain efficiency and smooth outsourced operations.
● Build strong relationships: Serve as the primary operational contact for our external claims partners. You'll build and nurture strong, collaborative relationships to ensure alignment and partnership. You will lead recurring operational meetings with partners, drive follow-up on active cases and create an open channel of feedback between Qover’s teams and external stakeholders to ensure alignment and high-quality service delivery.
Exposure to larger discussions and meetings with insurers and commercial partners.
What we value
● You are highly organized, detail-oriented, and can manage multiple priorities in a fast-paced environment.
● You have the can-do & “take the lead” attitude
● You are a self-starter, comfortable working independently and influencing internal and external resources to help achieve your goals
● You are able to work in fast paced environment with conflicting priorities
● You are a strong relationship builder, capable of working effectively with external partners and internal teams.
● You have a continuous improvement mindset and a passion for problem-solving and process optimization.
Your experience:
● You have 2+ years of experience working in the insurance industry
● Strong understanding of insurance claims processes. A past experience in claim handling is a strong asset.
● Experience managing external stakeholders such as TPAs, intermediaries, assistance providers, or risk carriers is a plus.
What’s in it for you:
● A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
● 28 days off (8 extra days on top of the 20 legal days)
● A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
● A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
● A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
● The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs