The Payment group at Swan leverages industry knowledge, payments expertise, and general acumen to build and operate the banking products & platform that power money movements for all Swan financial products.

Ultimately, the group is working toward a future in which all of the complexity’s that comes with handling money (e.g. adopting new payment methods, booking and reconciliating entries - technical vs. accounting vs. cash, integrating with banks and financial partners globally, addressing regulatory obligations, etc.) is hidden from Swan’s partners and end-users.

The Payment Operations team is accountable for the daily run of Swan’s payment operations. Specifically, we manage:

Banking Transactions (Credit Transfers, Direct Debits, Cards, etc.)

• End-to-end resolution of banking transactions-related incidents with internal (Engineering, etc.) and external (partner banks, card issuing processor, card scheme, card manufacturer, etc.) stakeholders
• Clearing vs. settlement controls and reconciliation on all payment flows
• Management of operational/day-to-day relationships with Swan’s financial partners and identification of process inefficiencies
• Execution of non-STP transactions (<0.001% of total transactions)
• Expertise and support to Swan teams (Technical Account Management, Customer Support, KYC, etc.)

Physical Cards & Chargebacks

• Physical cards stock management w. Swan’s card manufacturer
• Card disputes and chargebacks management

Regulatory Obligations & Controls

• Control of automated cash segregation processes
• Production of accounting and regulatory exports
• Production of performance/fees reports for card schemes (Mastercard) and X-Pays (Apple Pay, Google Pay) as well as ad-hoc reports
• Creation and maintenance of operational procedures
• Level-1 controls on payment operations processes & actions

✨ As a Payment Operations Analyst, you will:

• Run daily payment operations processes, actively participate in our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services
• Collaborate with other Payment Operations Analysts and help foster knowledge sharing among the team
• Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes
• Lead specific ad-hoc payment operations improvement projects

✨ You’re a great match if:

• Excellent organizational and analytical abilities

• Strong written and verbal communication skills

• Comfortable working with data and using business intelligence tools (for example Metabase); SQL is a plus

• Demonstrated team player with a curious mindset

• Adaptability to evolving and fast-paced environments

• Professional proficiency in English

• Previous experience in a payment services provider or a bank is a plus but not mandatory

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨ Perks of being a Swanee:

• Holidays : 25 days + RTT 🏝️

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days. 🥗

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇

• Health insurance (mutuelle): Alan. This is Swan’s health and welfare insurance. 🚑

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. 🏋

• Well-being support: access to Moka Care for mental health and wellness. 🧘

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week. 🏡

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.
Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!
Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.
“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.
Make everything simple: Simplicity.

• A 30-min video call with Leona our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• An interview with Gwenaëlle, our Payment Operations Lead

• A case study and an interview with Greta, our Card team Supervisor

• An interview with Julien, our Head of Payment