Swan is seeking a talented, fast-moving, and driven Technical Writer to join our Documentation team on a freelance basis. We’re a team of ambitious individuals driven by clear communication and a passion for continuous improvement.

We tackle complex challenges collaboratively, and our team plays a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting-edge product. Our team owns a diverse range of content, including technical product documentation, localised help centre articles, engaging partner e-learning, intuitive UX writing, and vital partner communications.

As a Technical Writer at Swan, you won’t just write; you’ll be a key enabler of our product’s success, directly impacting user adoption and satisfaction.

✨ Your mission

As a Technical Writer, you will develop and refine a wide range of content across Swan’s documentation ecosystem. You are a highly driven go-getter who moves fast, balances multiple project schedules, and proactively collaborates across teams to deliver a unified, user-centric content journey.

Your core responsibilities include:

• Docs-as-code production and migration:

  • Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX).

  • Migrate existing content, such as help centre articles, into version-controlled repositories with peer review.

• Full content creation: Independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy.

• Smart tool and AI workflow execution: Responsibly use approved AI tools to improve workflow efficiency, leveraging your strong editorial eye to ensure all final content is high-quality, accurate, and human.

• Proactive collaboration: Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements, manage project expectations, and ensure absolute accuracy.

• Process and tool optimisation: Utilise our core tools (Zendesk, CMS, docs-as-code) effectively, suggesting smart improvements to content processes to help streamline the overall team workflow.

• Lifecycle and performance tracking: Manage the full lifecycle of individual content assets from creation to publication, and use established dashboards to track and report on your content’s performance.

✨ What makes you a great fit

• Experienced technical writer: You have a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet deadlines.

• Docs-as-code fluency: You’re comfortable working in Git and Markdown or MDX, and you’ve used a docs-as-code workflow before. Experience migrating content across different frameworks is a strong plus.

• Strong editorial eye: You can self-edit effectively and review peers’ work for correctness. You know the difference between mediocre and excellent writing, ensuring content is clear and engaging for different audiences.

• Go-getter mindset: You are proactive and thrive in a fast-paced environment. You gather feedback from users and teams to ensure your content meets audience needs.

• Technical and tool literacy: You can independently learn and explain moderately complex technical concepts.

• Accessibility and localisation champion: You independently apply established best practices for accessibility and global localisation during content creation.

• Growth-minded: You proactively seek out feedback to improve your work, quickly adapt to new tools or processes, and are a reliable, positive team contributor.

It’s okay if you don’t tick every single box – if you’re passionate about creating impactful documentation and believe you have the core skills, we strongly encourage you to apply! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

• A 30-min video call with our Talent Acquisition Specialist, to get to know you, understand your career expectations, and answer your questions

• An interview with the Hiring Manager

• A take-home case study followed by a debrief with a Peer

• A Final interview with a member of the Executive Committee