Tekst is excited to expand its team with a Customer Success Manager, you'll be the trusted advisor for our customers, ensuring they achieve their goals with our AI-powered automation platform. You'll bridge the gap between customer needs and product capabilities, driving adoption, retention, and growth across our customers.

What will you be doing?

• Own the complete customer journey from onboarding through renewal and expansion
• Conduct strategic business reviews and demonstrate clear ROI to stakeholders
• Proactively identify risks and opportunities within your customer base
• Build strong relationships with key decision-makers and end-users
• Collaborate with Sales, Product, and Engineering to advocate for customer needs
• Manage renewals and identify upsell/cross-sell opportunities

What skills and experience do you need?

• 3+ years of experience in Customer Success, Account Management, or similar role
• Experience with B2B SaaS products, preferably in automation or AI
• Strong technical aptitude - able to understand and explain complex solutions
• Excellent communication skills in Dutch and English
• Proactive, entrepreneurial mindset with a passion for customer impact

What's in it for you?

• Attractive compensation and benefits
• Learning and development opportunities
• Fun team-building, social and sports activities
• Being surrounded by an all-star team with a unicorn dream

About Tekst

Tekst is revolutionizing how businesses handle communication through AI-powered automation. We're a rapidly growing startup helping organizations save time, reduce costs, and scale their operations efficiently.

Ready to help our customers succeed? Apply now!

Department

Customer Success

Locations

Ghent