Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Curious about the future and captivated by technology? Inquisitive, driven and want to make a difference in the world? You will fit right in.

In 2021 Currencycloud was acquired by Visa we are somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for outstanding talent to join our international payments revolution.

We are open & collaborative, living and breathing our company values:

Be Human, Better Together and Own it.

What’s it all about?

Our Core Operations department within Payment Operations is looking for committed individuals to support with the processing of incoming and outgoing funds and ensuring all clients receive the best possible service.

You will be working with our Core Operations Teams based in UK, Netherlands, Singapore and US, reporting into our Core Operations Team Leader. This role will require the candidate to work 9am – 5pm Monday to Friday, including UK bank holidays. This is a UK full time remote position.

What we expect of you, day to day:

• Completing operational processes to deliver the best possible service for our clients accurately and on time.

• Processing high volume Client Payments in our inhouse back-office system and third party banking portals

• Maintaining high accuracy and quality while inputting Client beneficiary information.

• Complete Know Your Customer (KYC) sender classifications on incoming funds

• Accurately allocate funds to client accounts.

• Identify and escalate any operational issues, ensuring they are resolved as quickly as possible.

• Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays.

• Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of external payments networks.

• Handle your time optimally, completing all tasks within SLA

• Work as part of a global team, embodying our values of communication and collaboration.

Qualifications

• Have a meticulous and thorough approach with attention to detail.
• Excellent team working skills
• Ability to complete tasks efficiently and to a high standard, managing your own workload within SLAs.
• Ability to work in a fast paced environment with multiple tasks and workstreams
• Perform well under pressure, with outstanding organisation and ability to prioritise.
• Strong communication, organised and hardworking
• Ability to build and maintain working relationships in a fast paced remote environment
• Previous payments or operational processing experience in a banking or fintech environment would be welcomed but is not crucial

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.