Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Client Services function provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations Team in Europe is made up of services covering Client Onboarding, Licensing, Risk Lifecycle Management, Card Design and Cobrand. The team provide operational support to clients, entailing specialised knowledge regarding Visa licenses. Our clients are primarily financial institutions and fintechs.

Risk Lifecycle Management supports client onboarding activities ensuring that new clients adhere to fundamental risk management measures to safeguard against fraud and mitigate other risks. The Risk Lifecycle Management team also review clients’ activities upon changes to their Visa Licence. The Ecosystem Risk Senior Consultant is the senior subject matter expert for the Risk Lifecycle Management function.

The Senior Consultant will be responsible for ensuring our Ecosystem Risk policies, procedures and processes for new clients (and changes in licences) are appropriate from a risk and market perspective. As the senior representative, you will be comfortable engaging with a broad range of stakeholders. You will also be comfortable taking the lead on initiatives and being a role model for others.

The Senior Consultant will be supporting new client or licence applications, ensuring that clients meet minimum risk controls via the risk assessment process and providing expertise and consultation on the process for new clients where required.

We are looking for someone to who is comfortable assessing payments risk, applying customer centricity and uses a growth mindset to enable strategic direction and performance.

Job Responsibilities

As Ecosystem Risk Senior Consultant, you will be responsible for managing the following:

Subject Matter Expertise

• Providing subject matter expertise relating to ecosystem risk onboarding applications which may involve extensive consultative support for new clients.
• Perform risk assessments on client applications seeking issuing and acquiring licenses.
• Conducting ecosystem risk desktop reviews directly with clients when identified, establishing client’s business practises, risk management capabilities and operations. Identifying areas for improvement/implementation as required to satisfy the Risk Lifecycle Management onboarding process.
• Maintain regular monitoring of new clients, identifying operational, fraud or dispute concerns and working with relevant stakeholders to resolve
• Sharing subject matter expertise and guidance as required to enable the business and our clients.

Client Satisfaction and Performance Management

• Ensure that all ecosystem risk applications and submissions are reviewed in an efficient manner, with a client focus and with an appropriate control environment. This includes having an audit trail of the review along with management controls ensuring consistency and completeness of the reviews in line with agreed processes.
• Manage a diverse set of cross functional and managerial stakeholders, across the Visa organisation and within our clients’ organisations.
• Leading governance activities with respect to Onboarding & Risk Lifecycle Management, whether it be assessing internal risk controls, contributing to internal committees or supporting regulatory reporting activities.

Continuous Improvement and Collaboration

• Identify operational and strategic opportunities to increase service quality, efficiency or risk management and implement improvements and accordingly, works with leadership teams to effect change.

• Leading transformation projects along with pursuing opportunities for continuous improvement, including working closely with Sales, Risk and key enabling teams across Client Services both regionally and globally.
• Sharing learnings and knowledge with others, including working closely and collaboratively with the Ecosystem Risk Consultant, and engaging productively with the broader team.

Additional Information

• Strong Intellect. Bright individual, with ability to combine analytical reasoning, creativity and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously.

• Ethics & Values. Can be trusted to do only the right thing' for the employees, shareholders, and others. Follows a balanced approach without compromising integrity. Demonstrates alignment to core values.

• Results Oriented. Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.

• Change Agent. Comfortable designing for the future, while managing day-to-day matters. Able to anticipate risks and propose practical plans to mitigate them. Leverage strong judgment skills to make decisions.

• Self-starter. Able to challenge the status-quo sensitively and constructively. Intellectually agile, self-confident, and articulate.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Significant experience in the payments (or related) industry, with strong issuing and acquiring knowledge
• Analytical and experienced in managing risk
• Strong, influential presence and negotiation skills
• Excellent consultative, communication and presentation skills
• Excellent problem-solving skills and ability to lead change
• Good interpersonal skills and the ability to liaise with internal and external stakeholders

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.