Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

At Visa, we are passionate about making a difference. We lead the way in disrupting fraud from multiple vectors. In this role you will be joining an exciting, innovative business new to the Visa family.

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

We are looking for an experienced Senior Project Management Partner to join our PMO team as we provide leadership over complex customer projects delivering cutting-edge machine learning technology.

This is an opportunity to work with a team that takes pride in providing exceptional customer experience when delivering solutions which have a real business impact. We deliver a range of projects sizes to customers across the finance industry worldwide.

The PMO team are a collaborative and supportive team of leaders, continually looking for ways to enhance the company and proactively get involved in solving problems. This is an opportunity to use your skills and experience to help us make real change which improves the way we work, ultimately having a positive impact for Featurespace, our people and our customers.

Responsibilities

In your role as Senior Project Management Partner, you will help us achieve our goals and deliver success on behalf of our customers by leading an expert team in delighting the customer throughout the lifetime of their engagement with delivery. Achieving strong project outcomes through effective Project Governance, driving team and customer collaboration to provide and exceptional Customer Experience, with realized benefits to both Featurespace and the customer.

Occasional travel to customer sites will be required as you build strong trusting relationships, keep our customers delighted with our service ultimately to lead to deployment and go-live of our ARIC Risk Hub.

You will be working with our LAC team and our customers in both Spanish and English and able to translate on behalf of technical teams in resolving customer issues.

Some of the responsibilities of the Senior Project Management Partner include:

• Application of effective Project Management of multiple (medium to large) implementation projects concurrently for Featurespace customers, ensuring all project objectives are met through delivery of the project as per the customer Contract and Statement of Work (SoW)
• Provide solid project governance including planning, risk and issue management, budget management, communications, scope and owning contracts and commercials
• Delight the customer by building trusting relationships, maintain open and honest regular communication, delivering on promises and performing outstanding stakeholder management
• Lead the project team by setting vision, communicating effectively, providing mentorship and coaching and fostering development opportunities for team members
• Proactively contribute to the PMO team and Featurespace organization bringing in your own skills and experience to solve problems, improve processes and develop ideas
• Occasionally flex into a Program Management role for some of our larger accounts as is required
• Utilize existing skills, expertise and initiative to enhance the PMO function and mentor/coach members of the PMO and wider delivery teams

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Skills and Experience

Must haves

• Experienced Senior Project Manager with strong track record of successful projects and delighting customers for a range of project types and sizes
• Fluent in both English and Spanish and confident in conducting meetings between the two languages on delivery-focused topics
• Extensive experience of software delivery / systems integration projects, preferably in a consultancy role, to external customers through contract, delivering to a Statement of Work and managing change through a Change Request process
• Demonstrated ability to handle multiple concurrent projects and prioritize appropriately
• PMI and/or Prince 2 expert
• Good knowledge of PMI, Prince 2 and Agile required in order to both deliver and flex to customers' internal approaches
• Knowledge of some Program Management methodology and ability to apply to delivery. E.g. MSP
• Strong proficiency with project management software such as Microsoft Project, as well as other collaborative tools such as SharePoint, Microsoft Office Suite and Slack
• Is a proven leader, both in a project team as well as the PMO, using own initiative to solve problems and is highly proactive in their approach to their teams and customers
• Ability to communicate well internally and with customers, adapting fluidly to different audiences - ranging from highly technical personnel to non-technical business owners and from SMEs to C-Suite
• Proven track record of learning technical skills quickly and understanding systems and a moderate level to be able to effectively communicate and troubleshoot with project teams and customers
• Extensive customer-facing experience and able to build relationships which focus on building trust and delighting our customers
• Experience working in a vendor relationship, understanding nuances in project management between that and the customer's internal project management
• Solid business acumen and understanding of a company's financial practices and how projects impact/interact with these

Great to haves

• Some experience of Program management ideal
• Previous experience working in the Finance/Fraud industry and a base understanding of core industry knowledge preferred
• Some project management qualification or accreditation preferred. E.g. PMP, Prince 2 or APMP

Your qualities

• Passion for delighting customers
• Integrity, Openness and Honesty
• Attention to detail, excellence and quality
• Focus on personal development, always looking for feedback and opportunities to grow and learn new skills
• Takes responsibility and accountability
• Shares knowledge, enjoys developing others and enhancing the company with own knowledge and experience
• Enthusiasm and open mindset
• Friendly, personal and collaborative
• Looks for success in those around them, not just their own
• A proactive approach and can-do attitude to work in a changing and flexible environment

Qualifications

Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.