Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Manager, Tools and Platforms will lead the development, enhancement, and governance of tools and platforms used by Visa Consulting & Analytics (VCA) across the CEMEA region. This role combines strategic consulting expertise with technology and vendor management skills to deliver innovative solutions that help Visa, and its clients to grow and optimize their payments business. The immediate focus of the person in this role will be on card portfolio management, with expansion in other areas later. This position is ideal for someone with consulting experience, expertise in the payments ecosystem and who is comfortable with technology, especially with business intelligence and/or marketing automation tools.

This position is ideal for someone with consulting experience, particularly in IT consulting, who also has deep knowledge of card portfolio management, campaign management, and or marketing automation tools.

Key Responsibilities:

Tool Development and Enhancement

• Supervise the design, development, and continuous improvement of portfolio management tools for VCA in CEMEA.
• Collect and define business and technical requirements by working closely with Visa clients, VCA consultants, and internal stakeholders.
• Ensure that tools are aligned with client needs across the customer lifecycle, including acquisition, activation, retention, portfolio migration, and risk optimization.

Vendor and Project Management

• Manage third party vendors responsible for developing and supporting portfolio optimization and campaign management tools.
• Oversee project timelines, budgets, and deliverables to ensure high quality, on time implementations.

Collaboration and Compliance

• Partner with cross functional Visa teams to ensure tools comply with internal risk management, data security, and regulatory requirements.
• Serve as the primary liaison between consultants, technical teams, and vendors to ensure smooth delivery and adoption of solutions.

Client Engagement and Consulting

• Work directly with Visa clients to gather feedback, identify opportunities for portfolio growth, and translate needs into functional tool specifications.
• Provide guidance to clients on best practices in card portfolio analytics, loyalty optimization, and campaign execution.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• Bachelor’s degree in Business, IT, Marketing, or related field (Master’s or MBA preferred).
• 7+ years of experience in consulting, technology enabled business transformation, portfolio management, marketing technology, or a related field.
• Proven track record in product management, campaign management, and or implementation of marketing automation tools.

Preferred Qualifications:
Technical and Functional Skills

• Understanding of customer lifecycle management approaches, campaign management and marketing automation best practices.
• Experience in gathering, documenting and managing business and technical requirements.
• Familiarity with marketing automation platforms (e.g., Unica, Adobe Campaign, Salesforce Marketing Cloud, or similar).
• Understanding of digital payments, loyalty programs, and premium card value propositions (e.g. concierge services, travel related benefits, merchant offers).
• Ability to oversee vendor relationships, including contract management, service-level agreements, and quality assurance.
• Familiarity with risk management and compliance processes in financial services.
• Project and Stakeholder Management Skills
• Demonstrated ability to manage cross functional projects with multiple stakeholders across geographies.
• Excellent interpersonal and communication skills, capable of building trusted relationships with clients, vendors, and internal teams.

Languages and Regional Experience

• Fluency in English is required.
• Proficiency in Arabic, Russian, or French is a strong advantage.
• Experience working in the CEMEA payments landscape is preferred.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.