Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

About Us

We are a dynamic, globally distributed team of approximately 30 professionals, with colleagues based in London, Manila, Cardiff, and across the United States. Our international presence enables us to operate on a 24/7 model, ensuring that our clients always receive prompt, high-quality service—whenever they need it.

Our Commitment
We prioritize client satisfaction, maintaining seamless collaboration across time zones to deliver consistent, reliable support. Our diverse team brings a range of expertise and perspectives, allowing us to adapt quickly and provide innovative solutions.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.
• Manage the correct allocation of incoming liquidity within agreed times scales
• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
• Import Bank partner statements, investigating and resolving any breaks.
• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact
• Develop an in-depth understanding of the payment’s platform and our global network of Payment Partners
• Actively seek to improve processes, workflows and tooling
• Support the identification, management and resolution of service affecting incidents
• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved
• Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Able to communicate and present information effectively to colleagues and management
• Focussed on sharing, participating, and contributing to the whole teams’ efforts
• Proficient knowledge of Word, Excel, PowerPoint and Visio desired

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.