Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Ensure the effective and efficient week-to-week operations of the Transaction Screening team (TSS) in Pasay - and that daily/weekly targets are met

• Own the development of your analysts/senior analysts through effective OKR setting and performance management

• Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager

• Complete the monthly team QA and oversee all projects and processes to continuously improve the quality of Analyst work and drive customer experience.

• Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required

• Support the Training Team/Senior Analysts with the design and delivery of onboarding/ ongoing training of the team

• Support the Team Manager with internal (e.g., Customer team) and external (e.g., client) meetings where required

• Be an escalation point for challenging transactions, HVTs, or clients/CSM requests (e.g., in Open) with the support of the Senior Analysts.

• Ensure the TSS team meets key SLAs, including resource and shift planning.

• Own all client issues and actions related to the TSS team

• Assist Compliance Management with complex queries, reporting, and analysis of client behaviour

• Collaborate closely with Compliance Management on the delivery of the wider compliance and business framework

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Essential:
• Previous Manager experience gained within the Compliance sector
• Proven track record of being able to inspire and nurture a team to reach a collective goal
• Excellent organisation skills and ability to prioritise tasks in an ever-changing work environment
• Is confident in their ability to speak with clients directly to resolve any concerns/queries they may have
• Competent working independently but is comfortable escalating when needed
Desired:
• Previous Manager experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering) and/or running a 24/7 team
• Qualification in Anti Money Laundering or equivalent in related field

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.