Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Our AP Client Licensing team is at the heart of our operations, ensuring the integrity of the payment system and supporting our clients as they develop and expand their electronic payment businesses. Licensing team grants client licenses and conducts initial client onboarding and due diligence checks. Also, Licensing team maintains client lifecycle updates including sponsorship change, legal name change, ownership change, license upgrades and downgrade, and termination. With the expansion of Visa’s business, we're looking for a dedicated individual to support Visa’s new businesses and strategies. This is your chance to be at the forefront of onboarding more clients and businesses, shaping the future of electronic payments.

What a Licensing Analyst does at Visa:

This position serves as a subject matter expert, offering customized consultative support on license requests, while applying in-depth knowledge of Visa’s bylaws and eligibility criteria, alternate partnership options for potential applicants, and regulatory requirements across the AP region.

In this role, you are expected to:

• Analyze licensing eligibility and requirements per Visa Rules, to manage licensing process for prospective and current clients, interacting with market-based Licensing and business sponsors.
• Consult prospective and current clients, and executes requests related to administration of their licenses, including sponsorship options, license upgrades, mergers, acquisitions and terminations.
• Identify and executes on operational opportunities to increase service quality or efficiency.
• Be responsible to ensure Licensing team, partners, and stakeholders deliver on commitments and meet customers’ expectations based on established processes and SLA’s.
• Assist with Level 2 business scenarios and decisions including training on basic functions.
• Identify trends in the business and escalates to management any areas potentially needing to be re-evaluated, provides recommendations accordingly.
• Investigate questions/issues across breadth of licensing and numerics, requiring understanding of Visa Bylaws and Visa Rules, banking structures, holding companies and regulatory requirements.
• Formulate recommendations and refer cases to Manager, exercising judgment to identify unusual scenarios or potential risks.
• Evaluate and understand client-licensing data impacts up/downstream processes and departments.
• Serve as Licensing resource in AP to support market-based needs for example, changes in regulatory environment, new financial inclusion efforts and other operational or strategic changes specific to region.
• Alert leadership to situations outside of established policy or issues requiring extra level of customer service attention.
• Be responsible for building awareness of Licensing rules, policies and processes in AP markets.
• Contribute and participate in system and process enhancement discussions including performing acceptance testing.

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to support strategic business objectives and deepen partnerships with clients, enabling Visa to bring greater value to our clients and their business

Projects you will be a part of:

As part of the team, you will get an opportunity to work on strategically important projects for Visa and our Clients.

Streamline licensing process for prospective and current Visa clients, including non-banks

Work with cross-functional team to identify opportunities and leverage on internal tools and expertise and develop holistic solutions to help increase service quality, revenue and efficiency for clients

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

We are looking for an individual who brings experience, a curiosity about payments, is results-driven, and client focused. As a candidate, you should have:

• Bachelor’s Degree in Business Administration or equivalent
• Minimum 5+ years of work experience in the payment industry
• Effective planning and organizational, conceptual and logical problem-solving skills
• Proven ability to set and deliver upon priorities within busy, shifting environment
• Ability to manage high volume of work with constant detail orientation, able to meet deadlines with quality work
• Effective professional verbal and written communication skills
• Strong interpersonal and client-focus skills
• Ability to keep manager informed and involved on ongoing basis
• Comfortable working in global environment impacted by different legal, cultural and business priorities
• Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Access

What will also help:

• Working knowledge of the payment industry and Visa’s business
• Knowledge of end-to-end licensing process, business drivers, and expectations
• Ability to understand impacts of client licensing data to downstream business and application processes, identifying solutions and relevant pros/cons of options
• Understands and preferably working expertise in Visa databases and workflow tools including VCIS, MSD, Playbook, etc.
• Ability to take “customer” view and apply to internal processes to improve delivery and results
• Ability to understand how global framework works in context of addressing specific local requirements

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.