Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is a leading digital payment provider in Japan and drives payment innovations to empower consumers and merchants to pay and be paid more safely, conveniently and seamlessly. The Associate will be a member of Japan Consumer Solutions team that owns product and solutions for consumers in the market, and will play a Project operation role for a strategic cross-functional project. The cross-functional team is tasked to drive the strategic project to further grow Visa’s position to be seen and used as the most preferred payment method for everyday spend by consumers, especially Gen-Z, as well as merchants including small-medium size ones. The project’s scope includes new user acquisition and customer engagement enrichment, brand visibility and reputation enhancement, and acceleration of acceptance expansion.

What an Associate, Japan Consumer Solutions does at Visa:

Visa is looking for a dedicated Project Operations to join the Product team in Tokyo, and be responsible for managing and driving the day-to-day activities of all of the initiatives in the project, partnering clients and merchants, and ensuring every initiative is successfully completed on time and within budget.

Key responsibilities of the role include:

• Support PMO lead to conduct analysis and drive operation of strategic initiatives, developing and maintain a comprehensive project management workflows specific to the project mainly related to strategic promotions
• Identify risks, and design and propose new development and amendment of the project related activities for risk mitigation to PMO lead
• Create and maintain comprehensive project documentation, and make detailed records for logging best practices
• Manage and drive the development and implementation of every Product related initiative in partnership with the assigned subject matter experts and other team members
• Work with relevant internal and external stakeholders to increase campaign participation of Visa clients, develop and enhance customer engagement solutions for the project, and ensure flawless execution
• Co-develop new campaign method and approach with marketing team and run PDCA cycle to develop best practices based on data analysis
• Work with data science and finance team to measure business and financial performance and KPIs to keep the project on track
• Bring new ideas of the project related activities to increase success probability of the overall project and maximize its outcomes

Projects you will be a part of:

The Associate will be an imperative core member of the very important strategic project in Japan, where it aims to further increase Visa’s contribution to Japan’s cashless target set by the government and expand its market presence by promoting Visa’s safer and more convenient digital payment. The project focuses on significantly uplifting new user acquisition and customer engagement, broadly expanding Visa's merchant network, and impactfully enhancing Visa’s brand. With the project, Visa targets to remain as the most preferred cashless brand, and keep empowering consumers and merchants in Japan to pay and be paid more safely, conveniently and seamlessly, which underpins Visa’s future growth.

Why this is important to Visa

Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

The project in Japan is crucial to Visa as it aims to further increase Visa’s contribution to Japan’s cashless target set by the government and expand its market presence by promoting Visa’s safer and more convenient digital payment. The project focuses on significantly uplifting new user acquisition and customer engagement, broadly expanding Visa's merchant network, and impactfully enhancing Visa’s brand. With the project, Visa targets to remain as the most preferred cashless brand, and keep empowering consumers and merchants in Japan to pay and be paid more safely, conveniently and seamlessly, which underpins Visa’s future growth.

Qualifications

What you will need:

You are a problem solver, good at communication and has an acumen for managing project. Smart, driven and want to make a difference in the world? You’ll fit right in!

• Bachelor’s Degree in Computer Science, Technology or equivalent qualification
• 3+ years of work experience in the Loyalty, cardholder engagement, payments industry or ecommerce
• Demonstrate strong leadership capabilities and interpersonal skills to lead clients on solutioning, issue management and consulting
• Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
• Strong communication skills and able to engage clients and stakeholders effectively, influencing through impactful oral and written communications
• Confident and driven individual with capacity to acquire knowledge of all the supported products and be able to explain complex product issues at a level that senior management can understand
• Willing to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities
• Excellent verbal and written communication skills in English and Japanese, strong problem-solving abilities, keen attention to detail, and proficient interpersonal skills for negotiating and influencing both internal and external stakeholders
• Keen interest in the evolving landscape of payments and fintech industry, and strong motivation to lead the positive changes of the cashless in Japan and global

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.