Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Director of Risk for Caribbean & Central America (CarCam), based in Panama City, Panama, will be responsible for managing the relationship of Key Clients on risk-oriented topics, providing guidance and support to achieve a world-class risk mitigation and fraud prevention knowledge applied to protect the several businesses in the region, leveraging VisaNet capabilities and Risk Solutions. Interactions with all internal teams to provide insights and recommendations to protect Visa and our clients from various risks present on CP and CNP channels will also be part of the responsibilities of this position, which will report directly to Visa’s Regional Risk Officer and will interact with the Group Country Manager and the Leadership Team of all functional areas.
With our ever-changing environment, the payment industry is becoming highly complex and in need of risk experts to guide the market through challenging yet full-of-opportunity evolution of payments. The candidate who best demonstrates a deep understanding of local and regional markets as well as a strong relationship necessary to mobilize cross-functional teams, clients, and external stakeholders should also serve as an insightful and results-driven leader to the local/regional teams, as applicable.

The Senior Director of Risk for Caribbean & Central America will manage several aspects and activities with all markets from a risk perspective. Specifically, she/he will:

Manage as their key responsibilities:

• Fraud Prevention Strategy Advisory
• Fraud Prevention Oversight
• Clients’ Risk Assessments/NBIAs
• Strategic Projects involving Risk topics and/or counterparts at clients
• Steward of the Market’s Security Roadmap

Local liaison for all risk Functional Areas:

• Enterprise Risk Management
• Credit Settlement Risk
• Risk & Regulatory Governance
• Payment Fraud Disruption
• Ecosystem Risk
• Crisis Management – Incident Commander

Partner with Caribbean & Central America’s Business teams from key Clients to:

• Optimize their fraud and authorization performance
• Engage clients and educate them on the most recent risk management best practices and technical controls
• Collaborate with internal teams to:
• Create safer processes and payment flows for our clients, leveraging VisaNet and advising our clients on security processes
• Provide insights and recommendations to protect Visa and our clients from risks present on CP and CNP channels, as well as the various risks tied to the payments business (e.g.: Regulatory, Operational, Settlement, etc.)

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Bachelors Degree or postgraduate degree/MBA in Business Administration, Technology, Law, or Economics.
• Deep knowledge of the payments industry and the major trends affecting our stakeholders, including regulatory, market environment, competitive landscape, and technology
• 12+ years of payment experience, specifically in engaging and advising clients to adopt risk management best practices (fraud prevention, cybersecurity, credit risk, regulatory risk, operational risk, etc.) that will accelerate the sound growth of their payment business.
• Previous experience in managing direct staff and in coordinating multi-functional teams to execute in market risk functions, programs and initiatives.
• Demonstrated success in setting and successfully implementing a strategy for client engagement.
• Strong ability to communicate, collaborate and influence within a global, matrix organization.
• Established reputation for building peer like relationships with senior client and partner leaders in a large and being able to communicate and influence other teams.
• Professional track record of responsibility for large, complex programs and guiding cross functional teams to complete these programs with a high level of effectiveness.
• Ability to manage multiple initiatives at once in a fast-paced entrepreneurial environment, while demonstrating grace under pressure and comfort with problem solving ambiguity.
• Understanding of business strategy, clients and their evolving risk management requirements.
• Intellectual curiosity with the ability to quickly grasp new payment services and develop corresponding risk and fraud management best practices for clients.
• Solid general risk management background, with proven track record in strategic thinking, financial planning, risk management, relationship building and project leadership.
• Demonstrated ability to lead and motivate cross-functional teams of diverse subject matter experts.
• Proficient in both written and spoken English and Spanish.
• Availability to travel and represent the market in client visits and forums as a speaker.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.