Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role will lead and motivate a team of professionals accountable for providing daily over all VisaNet project management support to financial institutions, processors, merchants and partners. This includes day to day client project implementations and Cluster support.

You will oversee overall efforts of Visa Client Implementation and business resources required to on board new Visa clients, implement new and enhanced Visa products and services.

• Provide leadership and management for a team of individual contributors who are responsible for implementation and integration of VisaNet products.
• Deploy and improve process and procedures that align to the global and regional strategies and applies working knowledge of Visa and Visa products alongside systems to ensure effective and efficient project implementation.
• Provide leadership and direction for complex cross regional or cross-functional client projects and work towards achieving customer and key stakeholder satisfaction of deliverables
• Develop, coach, mentor and motivate staff to maximize team engagement and performance, complete employee performance reviews and salary evaluations.
• Set goal and KPIs for the team and provide direction and execution to drive Visa’s digital strategy and fortify Visa’s digital lead position in the payment eco-system.
• Provide Subject Matter Expertise on Client processing issues, environments, interfaces and business priorities and implementation strategy.
• Be able to lead and manage large or complex projects programmes, cross-functional, cross regional work to achieve business goals.
• Build strong relationship with the clusters and clients and act as an escalation point for the team and the respective markets.
• Build strong partnership with Product, AE and Client Services internal stakeholders.
• Drive efficiency and effectiveness on deliverables to ensure Client Implementation Services operate at the highest level of performance, client’s satisfaction is always maximized, as well as protects brand preference for the client.
• Encourage a culture of continuous learning across the team and maintain the latest knowledge of new products and technology.
• Influence internal and Client decision makers for product adoption, processing strategy changes, new service implementation, etc.
• Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the Client, ranging from individual contributors to executives. Must be able to influence decisions through a combination of negotiation and consultative input.
• Identify and recommend opportunities for process improvement for implementation of Visa products services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Experience in project management and or technical role
• Direct Visa experience preferred
• Experience in leading cross functional and or cross regional work
• Previous People Leadership skills
• Strong project programme management
• Strategic thinker
• Influencing and negotiation skills
• Excellent oral and written communications skills in English
• Complex analytical skills
• Ability to lead and drive team to achieve and exceed established goals and objectives
• Available to travel
• French language desired but not essential

Technical desired Visa knowledge -or Card processing scheme

• Visa Rules, policies and processes
• Knowledge of other functions within Visa
• Working knowledge of Visa systems including client connectivity, authorization, clearing and settlement, message formats and APIs
• Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by Visa
• Strong knowledge of key technical specialties in VisaNet products

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.