Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

This is a client facing and established professional individual contributor role responsible for managing routine and non-routine activities along with identifying and resolving issues of mid-to-high complexity.
This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

Responsibilities:

• Provide Project Management implementation and configuration support for moderate/complex projects, with assigned Visa clients and/or in an assigned market. Problems faced are expected to be difficult and mildly complex.
• Meet all milestones and deliverables in a timely manner, comply with Visa Internal Artifacts and ensure customer expectations are met and/or exceeded. Implementing projects within SLOs.
• Coordinate with clients to understand card programs, communicate best of breed solutions, document requirements, and facilitate new card program installations without customer impact. Take ownership of associated tasks, performing a lead role in driving change to completion.
• Present opportunities to clients with the objective of increasing performance and further educating clients on Visa’s programs, products, and services.
• Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues log, and identify and mitigate risks, in support of client projects and/or initiatives.
• Apply Visa processes and approaches to be in line with client requirements.
• Coordinate technical resources, planning and monitoring of certification testing, and negotiate with department and division heads to secure resources required to complete projects.
• Build and enhance positive working relationships with Visa clients and internal and external stakeholders.
• Report on customer project accomplishments and deliverables to management on a regular basis.
• Proactively identify and recommend opportunities for internal process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Escalate projects that are in jeopardy and work with your direct manager as appropriate to make decisions that bring needed resources to resolve any issues.
• Proficient in managing both operational and strategic decision-making processes with exemplary organization. Skilled at implementing a high volume of projects concurrently.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

- 4 years of related work experience (Project Management, Program Management, Customer support role, Financial Institutions, Electronic Payments institutions) with a bachelor’s degree or more than 2 years with Advanced Degree (e.g., Masters, MBA, JD, MD).
- Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, MS Teams, Dynamics, Power BI) PMP or other project management education or certification.
- Excellent time management, organization, planning skills, and teamwork are essential.
- Proficient in incident management post-project deployment.
- Able to set priorities, influence others, and manage customer expectations.
- Capable of working efficiently under the demands of stringent deadlines.
- Excellent verbal, written, presentation and strong interpersonal skills are required.
- Fluent communication in Portuguese and English. Spanish is a valuable plus.
- Comfort with public speaking and the ability to relay information clearly and confidently in large groups.
- A plus to have experience in Electronic Payments.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.