Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa is seeking a dynamic Senior Manager to help drive the transformation of CEMEA Marketing Services through Artificial Intelligence. This role will focus on the hands-on development, execution, adoption, and optimization of AI tools and processes, partnering closely with Digital Experiences & Capabilities (DXC), Technology, Legal, and Regional & Local Marketing Services Teams. The Senior Manager will play a key role in enabling operational excellence, supporting change management, and ensuring the Marketing Services team leverages AI to deliver impactful results for clients across CEMEA.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

AI Program Execution: Support and manage AI initiatives for Marketing Services, including project planning, milestone tracking, and performance measurement to ensure successful delivery
Cross-Functional Collaboration: Work closely with DXC, Technology, Legal, and Marketing teams to coordinate resources and deliverables, ensuring alignment and effective implementation.
Ambassador Enablement: Engage Marketing Services AI Ambassadors to pilot new capabilities, gather feedback, and promote adoption across the organization.
Change Management: Assist in driving the rollout and adoption of AI tools, supporting communications and training efforts tailored to Marketing Services’ needs.
Reporting & Insights: Prepare and deliver regular updates, presentations, and recommendations to stakeholders, highlighting progress, impacts, risks, and opportunities.
Legal & Compliance: Collaborate with Legal to ensure AI initiatives comply with regulatory and company standards around the world.
Process Improvement: Participate in process mapping and re-engineering efforts to identify and address bottlenecks and opportunities for improvement. Own specific deliverables and inputs related to these efforts.
Training & Communication: Help build and execute training and change management plans to support new tools and processes.
Support Strategic Initiatives: Contribute to new strategic projects and initiatives as business needs arise.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.