Fraud Change Senior Manager
Tink
Accounting & Finance
London, UK
Posted on Apr 1, 2026
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Fraud team plays a critical role in protecting customers, clients, and the integrity of the payments ecosystem. We work across markets and functions to prevent, detect, and respond to fraud, while ensuring compliance with evolving regulatory requirements.
The team partner closely with compliance, product, technology, operations, risk, finance, and external stakeholders to anticipate emerging fraud risks, interpret regulatory change, and deliver practical, scalable solutions. From shaping policy and regulatory responses to embedding effective fraud controls into day-to-day operations, we focus on turning complexity into clear, actionable outcomes.
By combining deep fraud expertise with strong execution discipline, the Fraud team helps ensure the payments ecosystem remains secure, resilient, and trusted, enabling innovation and growth while meeting regulatory and customer expectations.
The Fraud Change Senior Manager leads the end‑to‑end delivery of complex fraud and regulatory change initiatives, ensuring Visa continues to operate safely, compliantly, and at scale in a rapidly evolving regulatory environment.
The role is accountable for regulatory horizon planning, interpretation, delivery, and operational embedding, translating complex regulatory requirements into simple, effective, and sustainable operating models. The role operates with a high degree of autonomy and influences senior leaders, regulators, and cross‑functional partners.
What We Expect From You, Day To Day
Qualifications
9+ years’ experience delivering complex change within regulated financial services, or an equivalent relevant degree.
Formal project or change management training, with strong understanding of structured delivery methodologies.
Proven experience leading fraud, financial crime, or regulatory change under regulatory scrutiny and tight deadlines.
Demonstrated ability to interpret complex regulation and translate it into operational processes, controls, and reporting.
Strong experience embedding change into business‑as‑usual operations, ensuring operational readiness and adoption.
Advanced written and verbal communication skills, with experience influencing senior leadership and regulators.
Strong understanding of payments systems, fraud typologies, and regulatory expectations.
Ability to operate autonomously in ambiguous and evolving regulatory environments
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Fraud team plays a critical role in protecting customers, clients, and the integrity of the payments ecosystem. We work across markets and functions to prevent, detect, and respond to fraud, while ensuring compliance with evolving regulatory requirements.
The team partner closely with compliance, product, technology, operations, risk, finance, and external stakeholders to anticipate emerging fraud risks, interpret regulatory change, and deliver practical, scalable solutions. From shaping policy and regulatory responses to embedding effective fraud controls into day-to-day operations, we focus on turning complexity into clear, actionable outcomes.
By combining deep fraud expertise with strong execution discipline, the Fraud team helps ensure the payments ecosystem remains secure, resilient, and trusted, enabling innovation and growth while meeting regulatory and customer expectations.
The Fraud Change Senior Manager leads the end‑to‑end delivery of complex fraud and regulatory change initiatives, ensuring Visa continues to operate safely, compliantly, and at scale in a rapidly evolving regulatory environment.
The role is accountable for regulatory horizon planning, interpretation, delivery, and operational embedding, translating complex regulatory requirements into simple, effective, and sustainable operating models. The role operates with a high degree of autonomy and influences senior leaders, regulators, and cross‑functional partners.
What We Expect From You, Day To Day
- Lead the delivery of major fraud and regulatory change programmes, ensuring outcomes meet regulatory, operational, and financial requirements.
- Conduct regulatory horizon planning and lead delivery for upcoming fraud regulation, including EU PSD3, UK APP requirements, Direct to Scheme reporting, and international regulatory obligations.
- Own delivery of APP Fraud amendments, including annual regulatory reviews, operational implementation, RCMS solutions, regulatory reporting, and associated costing.
- Identify, manage, and report delivery risks, issues, and dependencies across all change initiatives.
- Translate regulatory requirements and feedback into clear operational processes, controls, and documentation.
- Act as a senior point of contact for UK regulatory queries, supporting case reviews and policy interpretation.
- Lead PSR and other regulatory fraud reporting, including annual Direct to Scheme submissions and published fraud figures.
- Analyse and deliver solutions for ad hoc fraud and regulatory requests, including complex operational scenarios.
- Partner with senior fraud leadership to analyse high‑impact fraud events and develop executive escalation materials.
- Build and present executive‑level escalation packs outlining cost, risk, and control impacts.
Qualifications
9+ years’ experience delivering complex change within regulated financial services, or an equivalent relevant degree.
Formal project or change management training, with strong understanding of structured delivery methodologies.
Proven experience leading fraud, financial crime, or regulatory change under regulatory scrutiny and tight deadlines.
Demonstrated ability to interpret complex regulation and translate it into operational processes, controls, and reporting.
Strong experience embedding change into business‑as‑usual operations, ensuring operational readiness and adoption.
Advanced written and verbal communication skills, with experience influencing senior leadership and regulators.
Strong understanding of payments systems, fraud typologies, and regulatory expectations.
Ability to operate autonomously in ambiguous and evolving regulatory environments
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.