Support Operations Analyst - Authorizations
Tink
IT, Operations, Customer Service
Warsaw, Poland
Posted on Apr 1, 2026
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules.
Key Responsibilities
Qualifications
Basic Qualifications:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules.
Key Responsibilities
- Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
- Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
- Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
- Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term.
- Monitor and analyze authorization performance metrics to track progress and identify areas for improvement.
Qualifications
Basic Qualifications:
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Bachelor’s degree in fields such as Information Technology, Computer Science, Administration, or related fields.
- B2 English level or above.
- Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
- Knowledge of transactions authorization, clearing and settlement.
- Experience working with transaction databases and familiarity with SQL or similar querying languages.
- Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
- Proficiency in interpreting behaviors and fetching results from different technical systems.
- Familiarity with international standards ISO 8583, EMV, and APIs.
- Ability to convey technical information to non-technical users clearly.
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
- Experience using AWS tools.
- Experience using tools like Postman or Insomnia.
- Understanding of cloud computing and relevant technologies.
- Previous experience in a technical support role or IT-related field.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.