About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What it's all about -

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

We are looking for a Consulting Manager who combines hands-on payments industry knowledge with deep functional expertise of AI agentic systems. This is not a pure AI engineering role. It is a hybrid position for someone who understands the business logic, regulatory complexity, and operational reality of payments and financial services—and who can translate that understanding into the design, evaluation, and deployment of agentic AI workflows for enterprise clients.

The ideal candidate thinks fluently across two registers: they can hold a strategic conversation with a bank’s head of payments about commercial card optimization, and then turn around to architect an agentic evaluation pipeline or design a RAG-based context retrieval system for a KYC automation use case. They are a practitioner, not a theorist—someone who has built and shipped agentic systems and understands the nuances of prompt engineering, agent orchestration, tool selection, memory management, and human-in-the-loop design in real enterprise environments.

What You Will Do

Client Engagement & Delivery:

• Lead the end-to-end management and execution of AI agentic workflow engagements for Visa’s financial institution and merchant clients across Southern Europe, from initial discovery through deployment and post-launch optimization.
• Conduct structured assessments to identify client processes best suited for agentization, evaluating criteria such as heterogeneous document formats, multi-system integration needs, clear success metrics, and existing digital infrastructure.
• Design hybrid AI-human operating models that route routine tasks to agentic systems while preserving human oversight for complex, high-value, or regulatory-sensitive decisions.
• Translate complex payments domain requirements—PSD2/3 compliance, commercial card processing rules, cross-border settlement logic, authorization and authentication flows —into precise agent specifications, evaluation criteria, and system prompts.
• Manage internal and external resources to deliver projects on time and to VCA’s quality standards, including coordination with Visa’s technology and product teams.
  
  

AI Agentic System Design & Oversight

• Design agentic workflow architectures that incorporate prompt engineering, RAG/context construction, tool selection and orchestration, agent memory management, and guardrails for production-grade financial services environments.
• Develop and maintain rigorous evaluation frameworks—including confidence-aware assessment methods, AI-as-a-judge protocols, and human-in-the-loop quality gates—to ensure agent reliability, factuality, and compliance.
• Define and enforce systematic experimentation practices: prompt versioning, A/B evaluation, failure mode analysis, and continuous feedback loops that leverage production data to improve agent performance.
• Advise clients on technology stack decisions—comparing low-code platforms (e.g., Microsoft Copilot Studio, Power Automate) against custom agentic development (LangGraph, LangChain, AI Labs APIs)—creating decision frameworks tailored to each client’s complexity, compliance, and scalability requirements.
• Stay current with the rapidly evolving agentic commerce protocol landscape, including Visa’s TAP and Intelligent Commerce platforms, OpenAI/Stripe ACP, Google AP2 and emerging standards—and translate developments into actionable client guidance.
  
  

Strategy, Business Development & Thought Leadership

• Co-lead go-to-market activities for the AI Agentic Workflows & Agentic Commerce service lines, including client workshops, capability demonstrations, sales presentations, and content development.
• Develop compelling client proposals that combine market intelligence (ROI projections, cost-benefit analyses, competitive benchmarking) with technically credible implementation plans.
• Build and deepen relationships with senior client stakeholders—from CIOs and CDOs to Heads of Operations—positioning VCA as their trusted advisor on agentic transformation.
• Contribute to the service line’s intellectual capital: frameworks, playbooks, reusable prompt libraries, evaluation benchmarks, and case studies that codify best practices.
• Support the professional development of junior consultants, mentoring them on both payments domain expertise and AI agentic design principles.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What we'd like from you -

• Problem solving ability with strategic focus on influencing ROI. Understanding of card issuers' P&L and critical factors in driving profitability a plus.
• Excellent communication, story-telling and presentation skills (especially by designing, building, and showcasing project results packages and delivery materials).
• Strong team orientation with a collaborative, diplomatic, and flexible style and able to work effectively in a matrixed organization.
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently and work independently.
• Deep experience and a track record of high performance in large consulting firm or corporate strategy.
• Competence in using financial indicators to assess business performance, focusing heavily on return on investment.
• Ability to draw meaningful insights from both quantitative and qualitative data.
• Proficient in data-driven storytelling with effective data visualization, use data to improve project execution.
• Able to generate templates + storyboards (flow / structure), guide others, and ask questions to uncover new areas of analysis.
• Ability to take a problem statement and support crafting proposals with guidance from leadership, like competitive analysis.
  
  

AI Agentic Workflows & Applied AI

• 2+ years’ experience designing and deploying enterprise AI agentic workflows, ideally in financial services or other regulated environments.
• Strong knowledge of the agentic AI stack, including prompt engineering, RAG pipelines, multi‑agent orchestration, memory/state management, and evaluation & guardrails.
• Hands-on experience building AI interfaces, such as chatbots, copilots, or agent-based tools, using frameworks like LangChain/LangGraph, Copilot Studio, or equivalent.
• Understanding of inference optimization trade-offs, including latency, cost, and quality, and when to apply prompt engineering, RAG, or fine-tuning.
  
  

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.