About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The Asia Pacific People Team is a customer‑focused function that enhances the employee experience and supports organizational success through strategic initiatives and collaboration across internal and external stakeholders. Operating within a fast‑moving payments landscape, the team delivers talent programs that drive business impact.

What a Business Planning & Operations (BPO) Manager does at Visa:

This role sits at the centre of the AP People Team, helping turn People strategy into clear priorities, disciplined execution, and meaningful insight for senior leaders. It combines elements of business planning, operations, analytics, and executive enablement. You will report into the Head of Business Planning & Operations, work closely with the AP Head of People, and partner extensively with the People Leadership Team, PBPs, PAs, Workforce Planner, COEs, and global teams. The role has direct exposure to senior leadership and plays a key role in how the AP People agenda is planned, tracked, communicated, and continuously improved. The role is based in Singapore.

Strategy & Planning

• Collaborate on the design, development, and execution of initiatives aligned to the AP People Strategy in support of business priorities.
• Contribute impactful analyses on major employee trends, including attrition, hiring, promotions and diversity data along with other indicators such as team productivity and performance, and market opportunity data and trends.
• Serve as a thought partner to stakeholders when developing or working on cross‑functional initiatives and projects.
  
  

Executive Support

• Lead the development of executive‑level materials through reporting, qualitative and quantitative analysis, insight synthesis, and clear, compelling narratives tailored to senior audiences.
• Support executive‑level engagements and market visits through stakeholder coordination and preparation of briefing materials.
  
  

Project Management

• Coordinate centralized tracking and prioritization of AP People Team initiatives, aligned with global timelines.
• Ensure OKRs and strategic initiatives across the function are tracking to plan, supporting regular updates to AP Regional and Global People leadership.
• Communicate effectively with both working‑level professionals and senior leaders in a clear, concise, and thoughtful manner.
  
  

Engagement & Capability Building

• Design and execute year‑long People Team engagement cadences, including learning sessions and town halls.
• Champion AI adoption, integration, and fluency across the People Team.
  
  

Operational Excellence & Collaboration

• Standardize, improve, and automate People Team processes to build a best‑in‑class function (e.g., templates, repositories, schedules, operating procedures).
• Engage stakeholders proactively to ensure alignment and sound recommendations, including independently leading meetings.
• Demonstrate strong judgment, accountability, and ownership in managing work independently.
  
  

Why this is important to Visa

This is an excellent opportunity for anyone looking to gain a broad strategic overview of Visa’s Talent Strategy and play a pivotal role in ensuring that Visa continues to build and sustain a high-performing, future-ready workforce in Asia Pacific. This team and this role are expected to be all in on AI, experimenting with daily integrations, sharing learnings, and identifying opportunities to scale AI across People Team processes. The role also enables strong collaboration across regional, global, and cross‑functional teams.

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and can handle more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who help drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

Qualifications

What you will need:

We are looking for someone who brings a strong mix of creative and critical thinking, project management, and stakeholder engagement skills. You should be passionate about talent strategy, continuous improvement, and working collaboratively to drive business impact.

• Minimum 8 years of relevant experience with a Bachelor’s degree, or 4 years with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• Strong project management and organisational skills; confident in managing competing priorities with multiple simultaneous initiatives.
• Excellent communication and interpersonal skills.
• A team player: collaborates openly and constructively, respects diverse perspectives, communicates clearly, takes accountability, supports others’ development, prioritizes shared outcomes, and measures impact by collective results.
• Analytical: takes a structured approach to problem-solving, is able to ‘connect the dots’ and transform raw data into compelling narratives and actionable insights.
• A growth mindset: curious, committed to ongoing learning while also being an agent for change in the organization.
• Solution-oriented, resourceful and proactive, adept at navigating uncertainty and identifying improvement areas.
  
  

What Will Also Help

• Knowledge of Visa’s business, people, and processes – and experience working across a range of markets and/or functions preferred.
• Experience working in a regional or global role within a multinational organization.
• Relevant HR, BPO, or Chief of Staff experience a plus.
  
  

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.