About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Head of Cross-Border (XB) for Europe is responsible for driving Europe’s cross-border growth by owning the regional XB strategy, targets, and execution. This role acts as the regional bridge between Global XB strategy and in-market delivery, ensuring global priorities, frameworks, and playbooks are tailored for Europe and executed consistently across clusters and markets.

The role serves as Europe’s XB Centre of Excellence, providing strategic leadership, commercial expertise, and execution governance across Issuer, Travel, Merchant, and corridor-led initiatives, while coaching cluster XB teams and supporting priority client engagements.

Ideally this position would be based in London, however we are open to flexibility depending on the candidate.

Key Responsibilities

Europe XB Strategy & Ownership

• Tailor global Cross-Border strategy for Europe, incorporating regional nuances including key corridors, issuer and merchant priorities, and localization risk mitigation
• Own Europe’s XB ambition, strategic priorities, targets, and success metrics across Issuing, Travel, eCommerce, and Merchant XB
• Define Europe-specific strategic approaches where required (e.g. issuer attack models, multi-currency approaches, XB-rich merchant partnerships, Visa preference)
  
  

XB Targets, OKRs & Governance

• Own regional XB targets and ensure Cross-Border inclusion in regional and cluster OKRs, scorecards, and investment prioritization
• Drive cascade of XB priorities and targets to Account Executives for all priority issuer, acquirer, and merchant accounts
• Establish governance cadence to track performance, manage dependencies, and course-correct execution
  
  

Regional XB Execution & Delivery

• Accountable for building and driving the Europe XB execution plan, incorporating local market input
• Own execution across XB Attack Plans, Issuer Cross-Border Value Propositions (CVPs), and Visa Destinations initiatives
• Act as senior commercial owner for complex strategic XB deals (Issuer and Merchant)
  
  

Travel, Issuer CVP & Visa Destinations

• Own Europe’s Travel-led XB agenda, spanning issuer CVPs, destinations, and corridor strategies
• Own Europe Visa Destinations strategy, approach, and program governance in partnership with Hub Product, XB Marketing, and clusters
• Support senior client conversations on Travel CVPs and Visa Destinations where required
  
  

XB Key Corridors

• Define and execute Europe’s priority XB corridor strategy
• Ensure key corridors are launched, governed, and delivered against agreed KRs, including GCC–Western Europe, LAC–Spain, and NA–Western Europe (subject to alignment with NA)
  
  

XB Centre of Excellence & Sales Enablement

• Serve as Europe’s XB Centre of Excellence, providing sales, strategy, and execution support to markets
• Develop and scale self-service enablement tools including dashboards, sales narratives, templates, and playbooks
• Develop and launch XB Sales Plays in partnership with clusters and cross-functional teams
  
  

Measurement & Localization

• Own Europe’s localization mitigation agenda, including development and ongoing review of localization mitigation plans
• Establish and embed a consistent measurement framework for XB initiatives and campaigns with Marketing, XB, and Product
• Improve XB survey outputs to be more hypothesis-driven with clear implications for strategic direction and investment
  
  

People Leadership & Capability Build

• Coach and develop cluster-level XB teams to raise capability, consistency, and execution quality
• Build sustainable XB execution capability across Europe
• Act as functional leader and mentor for Europe XB talent
  
  

Reporting Line

Reports into Aigool Khalikova, SVP Strategic Partnerships with dotted-line alignment to Global Cross-Border leadership.

This is a hybrid position, with the expectation being 3 days per week in the London, Paddington office.

Qualifications

• Extensive experience in payments, financial services, strategy, or commercial leadership roles
• Proven track record driving cross-border, travel, or international growth initiatives
• Experience leading complex, cross-functional programs across multiple markets
• Strong executive-level communication and stakeholder management skills
• Ability to operate effectively in a matrixed, global organization
  
  

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.