About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What it's all about -

Visa Consulting & Analytics (VCA) is Visa’s global team of consultants, data scientists, economists, and subject matter experts that drives tangible, impactful, and measurable financial results for Visa’s clients—including financial institutions, issuers, acquirers, and merchants. Across Europe, VCA is organized into regional clusters spanning the UK & Ireland, South Europe, Nordics & Baltics, Central Eastern Europe, and Central Europe.

Within VCA, the AI Labs practice is a high-impact service line dedicated to helping Visa’s clients design, develop, and deploy AI-powered agentic solutions that automate and transform core payments and financial services processes. This team sits at the intersection of deep financial services domain expertise and cutting-edge AI engineering—representing a significant strategic investment for Visa Consulting.

The Role

We are looking for a Consulting Analyst whose primary strength is in AI agentic systems—someone with genuine, hands-on experience building, testing, and deploying agentic workflows—and who is eager to apply that expertise within the payments and financial services industry. This is not a pure AI engineering role, nor is it a traditional consulting analyst position. It is a hybrid, execution-focused role where AI capability complemented by an interest in and aptitude for financial services are the leading qualifications.

The ideal candidate is technically capable and intellectually curious: someone who can design a prompt architecture for an agent that automates a bank’s operational workflow, run structured evaluations to measure quality and reliability, and present findings clearly to both technical and business stakeholders. You bring strong AI foundations and are excited about developing domain expertise in payments and financial services—one of the most complex, regulated, and high-impact sectors for agentic AI deployment.

What You Will Do

AI Agentic System Development & Testing

• Build, iterate, and refine agentic workflows using prompt engineering, RAG/context construction, tool integration, memory management, and guardrail configuration—working within frameworks such as LangGraph, LangChain, Microsoft Copilot Studio, or equivalent.
• Design and execute structured evaluation cycles: create test cases, analyze agent outputs for factuality, format compliance, and task completion, and document failure modes with actionable improvement recommendations.
• Maintain and evolve prompt libraries, evaluation datasets, and experimentation logs—contributing to the team’s systematic approach to prompt versioning, A/B testing, and performance tracking.
• Monitor the agentic AI landscape—tracking new models, frameworks, protocols (Visa TAP, OpenAI/Stripe ACP, Google AP2), and techniques—and synthesize findings into internal briefings and knowledge-sharing materials.
• Prototype and demonstrate new agent capabilities, translating emerging AI techniques into practical solutions that address real client challenges.
  
  

Client Engagement & Delivery

• Support the execution of AI agentic workflow engagements for Visa’s financial institution and merchant clients across Southern Europe, contributing to workstreams from discovery and process mapping through agent development, testing, and deployment.
• Conduct research and analysis to identify client processes suited for agentization—mapping document flows, system integration points, decision trees, and existing automation gaps across payments, banking operations, and financial services workflows.
• Assist in the design of hybrid AI-human operating models, documenting task routing logic, escalation paths, and human oversight requirements for regulatory-sensitive processes.
• Help translate financial services domain requirements—such as compliance rules, authorization flows, customer onboarding processes, and settlement logic—into agent specifications, evaluation criteria, and structured system prompts.
• Prepare client-facing deliverables including process assessments, technical documentation, and progress reports, ensuring quality and consistency with VCA standards.
  
  

Strategy Support & Knowledge Building

• Contribute to go-to-market activities for the AI Agentic Workflows and Agentic Commerce service lines, including research for client workshops, preparation of capability demonstrations, and drafting of sales materials.
• Support the development of client proposals by conducting market research, competitive analysis, and benchmarking exercises that feed into ROI projections and implementation plans.
• Help build the service line’s intellectual capital: contribute to frameworks, playbooks, reusable prompt templates, evaluation benchmarks, and case study documentation.
• Participate in client meetings and workshops alongside senior team members, taking ownership of specific technical analysis workstreams or agent demonstration components
  
  

Why this role

You will be joining a founding team building a rapidly-growing service line from the ground up within one of the world’s most influential payments networks. You will shape the methodology, define the market positioning, and deliver the engagements that establish Visa’s credibility in agentic AI for financial services.

• Be part of a high-visibility strategic initiative backed by Visa’s senior leadership, operating at the frontier of AI and payments.
• Work directly with C-level executives at Europe’s leading financial institutions on transformative agentic AI engagements.
• Access Visa’s unmatched payments data, global subject matter experts, and proprietary technology platforms.
• Help define the playbook for an entirely new consulting discipline—AI agentic workflows for financial services—with direct impact on Visa’s strategic roadmap.
• Shape and mentor a growing team of consultants at the intersection of payments and AI.
• Competitive compensation, Visa’s benefits package, relocation allowance, private health and dental care, and continuous learning opportunities.
  
  

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

What we'd like from you -

AI Agentic Workflows & Applied AI (Primary)

• Hands-on experience designing, building, or deploying AI-powered agentic workflows, LLM-based applications, or applied AI solutions in a professional or advanced academic setting.
• Strong practical knowledge of the AI agentic stack, including:
• Prompt engineering: ability to write, test, and systematically iterate on structured prompts for multi-step agent tasks; understanding of few-shot learning, chain-of-thought, instruction design, and prompt versioning.
• RAG & context construction: working familiarity with retrieval-augmented generation, including document chunking, embedding models, vector search, and hybrid retrieval strategies.
• Agent orchestration: exposure to agent frameworks and patterns (tool calling, sequential/parallel task execution, ReAct-style reasoning, error handling and correction loops).
• Evaluation & guardrails: experience running structured evaluations of AI outputs—measuring accuracy, relevance, format compliance, and identifying failure patterns. Awareness of AI-as-a-judge and human-in-the-loop review methods.
• AI interfaces: familiarity with how end users interact with AI applications (chatbots, copilots, browser extensions, agent-based tools) and the design considerations involved.
• Proficiency with at least one agentic framework or platform: LangGraph, LangChain, OpenAI Agents SDK, Claude Agent SDK, Microsoft Copilot Studio, or equivalent.
• Solid understanding of when to apply prompt engineering vs. RAG vs. fine-tuning, and awareness of trade-offs around latency, cost, and output quality.
• Working knowledge of Python or JavaScript for prototyping, experimentation, or interfacing with AI APIs. Full software development skills are not required, but comfort writing and reading code is expected.
  

Financial Services & Payments Knowledge (Complementary)

• Professional exposure to financial services, payments, banking, insurance, or fintech—in a consulting, analytical, operational, product, or technology role. Candidates with strong AI credentials and a demonstrated interest in financial services will also be considered.
• Foundational understanding of financial services concepts: how banks, card networks, payment processors, or fintechs operate; basic awareness of regulatory environments (PSD2, AML/KYC, data protection).
• Ability to engage with financial services business processes—customer onboarding, transaction processing, risk and compliance workflows, card lifecycle management—and translate them into structured documentation that informs agent design.
  
  

Professional Skills

• Excellent written and verbal communication in English and Spanish; additional European languages are a plus.
• Clear and professional presentation skills—comfortable preparing and contributing to deliverables for senior client audiences.
• Self-starter mindset: ability to work independently on defined workstreams while proactively seeking guidance when needed.
  
  

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.