Consultant, Service Experience
Tink
Egypt
Posted on May 1, 2026
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This role is primarily responsible for data analysis, KPI ownership, and executive‑level reporting for the Go‑to‑Market Services (GTMS) organization within Client Services in the CEMEA region, with additional responsibilities supporting product enablement workstream for Service Experience team under GTMS as required.
The reporting component of the role supports GTMS and Client Services leadership by delivering high‑quality, actionable insights, leveraging data sourced from both enterprise systems and team inputs. The role serves as the single point of contact for GTMS KPI management and performance reporting, ensuring consistency, accuracy, and clarity across all leadership views.
In addition to reporting responsibilities, this role supports Service Experience Product Enablement Services, with a specific focus on newly enabled or evolving Visa solutions. Operating as an individual contributor, the role addresses complex problems through strategic analysis, cross‑functional collaboration, and innovative solution design.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Business Analytics, or a related discipline, or equivalent relevant professional experience.
5+ years of experience in data analysis, business intelligence, reporting, or analytics roles within financial services, payments, or technology‑driven environments
Demonstrated experience owning KPI frameworks, performance reporting, and executive‑level dashboards for senior leadership audiences
Experience in project management within retail banking, card schemes, or new technologies applicable to the payments industry.
Proven ability to translate complex data and technical concepts into clear, concise, and actionable insights for non-technical and executive stakeholders.
Good working knowledge of payment processing systems, including message routing, authorization, clearing and settlement, and client connectivity.
Strong working knowledge of card payment systems, digital products and services, and API / SDK technologies, gained through experience supporting clients within a payment‑processing environment.
Hands‑on experience using AI tools to enhance operational efficiency, analytics, documentation, and client implementations.
Expert knowledge of standard Microsoft Office tools (e.g., MS Project, Excel, PowerPoint, Word, and Copilot).
Excellent verbal, written, presentation, and interpersonal skills.
Excellent time management, organizational, and planning skills, with the ability to manage multiple deliverables and competing priorities.
The candidate must be based in Cairo, Egypt; the ability to speak and write English fluently is required.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
This role is primarily responsible for data analysis, KPI ownership, and executive‑level reporting for the Go‑to‑Market Services (GTMS) organization within Client Services in the CEMEA region, with additional responsibilities supporting product enablement workstream for Service Experience team under GTMS as required.
The reporting component of the role supports GTMS and Client Services leadership by delivering high‑quality, actionable insights, leveraging data sourced from both enterprise systems and team inputs. The role serves as the single point of contact for GTMS KPI management and performance reporting, ensuring consistency, accuracy, and clarity across all leadership views.
In addition to reporting responsibilities, this role supports Service Experience Product Enablement Services, with a specific focus on newly enabled or evolving Visa solutions. Operating as an individual contributor, the role addresses complex problems through strategic analysis, cross‑functional collaboration, and innovative solution design.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Business Analytics, or a related discipline, or equivalent relevant professional experience.
5+ years of experience in data analysis, business intelligence, reporting, or analytics roles within financial services, payments, or technology‑driven environments
Demonstrated experience owning KPI frameworks, performance reporting, and executive‑level dashboards for senior leadership audiences
Experience in project management within retail banking, card schemes, or new technologies applicable to the payments industry.
Proven ability to translate complex data and technical concepts into clear, concise, and actionable insights for non-technical and executive stakeholders.
Good working knowledge of payment processing systems, including message routing, authorization, clearing and settlement, and client connectivity.
Strong working knowledge of card payment systems, digital products and services, and API / SDK technologies, gained through experience supporting clients within a payment‑processing environment.
Hands‑on experience using AI tools to enhance operational efficiency, analytics, documentation, and client implementations.
Expert knowledge of standard Microsoft Office tools (e.g., MS Project, Excel, PowerPoint, Word, and Copilot).
Excellent verbal, written, presentation, and interpersonal skills.
Excellent time management, organizational, and planning skills, with the ability to manage multiple deliverables and competing priorities.
The candidate must be based in Cairo, Egypt; the ability to speak and write English fluently is required.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.