About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams are embedded within client teams, delivering objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a Customer Marketing Manager and a Partnership Marketing Managers to embed with one of our clients based in Auckland. Both roles are offered as a fixed-term contract for up to 24 months.

Role Summary

This role is responsible for achieving positive customer and business outcomes by developing customer-centric, insight-led, compliant contact strategies and delivering effective communications. Operating within a squad environment, the role supports timely and effective implementation of marketing activity across a muti-channel ecosystem, you will design, deliver, and optimise marketing communications aligned to partnership and portfolio objectives, customer engagement outcomes and commercial goals.

Key Responsibilities

In this role, you will:

• Develop, lead and execute end-to-end customer marketing communications that support partnership & portfolio objectives, customer engagement and commercial outcomes.
• Lead delivery and optimisation of marketing activity across channels, aligned to customer journeys and engagement objectives.
• Ensure all activity meets brand, legal, regulatory and conduct requirements, managing approvals efficiently and responsibly
• Provide reporting and commentary on marketing activity, including performance and outcomes.
• Build strong stakeholder relationships across internal teams and external partners to enable effective delivery and long-term partnership value
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Key Requirements

The Ideal Candidate Will Possess The Following

• Background in customer marketing, partnership marketing or campaign delivery, ideally within banking or financial services
• Strong understanding of customer journeys, lifecycle marketing and engagement drivers with experience delivering campaigns within a multi-channel environment.
• Strong written communication skills, with experience delivering clear, customer-focused messaging
• Creative and analytical skills that can translate a business problem into persuasive communication that promotes action.
• Experience operating within regulated environments, with sound judgement around risk, compliance and customer fairness.
• Demonstrated ability to manage complex stakeholder relationships and work cross-functionally, ideally with experience working in agile or squad-based delivery models.
• Customer-first mindset, with a focus on continuous improvement and delivering high quality outcomes.
  
  

The role will ideally be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week).

Why this is important to Visa

This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa’s growing team. By being part of the squad delivering customer communications, you will help strengthen Visa’s client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa’s advisory and implementation services in New Zealand.

Life At Visa

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.