About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 06-09-2026

Job Description

At Visa, we are a global leader in payments and financial technology, powering seamless, secure, and innovative commerce experiences. Our mission is to uplift everyone, everywhere by being the best way to pay and be paid. Within Acceptance Solutions, our Shared Account Management team plays a critical role in delivering scaled client success across a dynamic and growing portfolio.

Role Overview

As an Associate Account Manager within the Shared Account Management team, you will help deliver a consistent, high-quality client experience across a pooled portfolio—supporting clients at key moments that matter most to their growth and success. You will serve as a trusted point of contact—balancing responsiveness, problem-solving, and commercial awareness to support client success at scale.

This is a fast-paced, highly collaborative role where you will partner across the organization to resolve client needs, improve client outcomes, and identify opportunities to drive activation, retention, and revenue growth.

Key Responsibilities

• Deliver a best-in-class client experience: Manage a high volume of inbound client inquiries (email, phone, Microsoft Dynamics cases), ensuring timely, accurate, and professional responses that reinforce Visa’s commitment to service excellence.
• Serve as a trusted client advocate: Act as a primary point of contact and escalation resource—owning issue resolution end-to-end and ensuring clients feel supported throughout their journey.
• Collaborate to solve complex challenges: Work cross-functionally with teams including Sales, Billing, Implementations, Technical Support, Risk Operations, and Sales Operations to deliver integrated solutions for clients.
• Drive portfolio performance: Partner with Specialized Sellers to identify opportunities that support client activation, retention, and growth, contributing to overall portfolio revenue objectives.
• Enable efficient, scalable support: Navigate a dynamic, high-volume environment by effectively triaging client needs and connecting them to the right resources, tools, and expertise.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree
  
  

Preferred Qualifications

• 2 or more years of work experience
• Strong organizational and time management skills, with the ability to multitask effectively
• Customer-centric mindset with the ability to handle sensitive situations with professionalism and empathy
• Familiarity with the payments ecosystem (e.g., issuing, acquiring, eCommerce, Card Present/Not Present, ACH)
• Experience with tools such as Tableau, Microsoft Dynamics, or similar platforms
• Understanding of referral or reseller partner models
• Strong written and verbal communication skills, with the ability to engage confidently across channels
• Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office tools (Outlook, Excel, PowerPoint, Word)
  
  

U.S. Applicants Only

The estimated salary range for this position is $99,100.00 to $ 138,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.