• You have a background in customer support, customer service, or hospitality (e.g., horeca), with a deep understanding of customer-facing operations and service ownership principles.

• You are highly confident in data analysis, with proven experience using Looker to create dashboards and translate data into tangible process improvements.

• You are efficient in working with AI and can identify practical ways to leverage it to improve support quality.

• You are a proactive problem-solver, driven to independently identify issues and champion solutions from idea to implementation.

• You have excellent communication skills and can collaborate effectively to raise the quality bar for our entire support team. 🗨️

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Great, international colleagues, who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴‍♀️ A Multisport gym card for your health and wellbeing (in Turkey)

🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)

🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

⚕️ Private health insurance, just in case

💸 Monthly contribution to your phone and internet bills (in Turkey)

🍻 Friday drinks and other celebrations - bunq style