• You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.

• You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.

• You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.

• You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.

• You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.

• You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays, because you know that urgent situations don't stick to a 9-to-5 schedule.

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up 🌈

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionise banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget

🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

💻 A Macbook to keep with you while you're with us

👩‍💻 Hybrid setup: after 1 month in-office, work 2 days remote, 3 days in-office weekly

🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years

🍪 Lunch and snacks at the office, vegan options included

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.