• You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.
• You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.
• You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.
• You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.
• You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.
• You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays.

Your space to perform

🤟 Great, international colleagues who share your mindset
👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.