Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Our team is part of Visa’s People and Corporate Affairs organization, dedicated to making Visa the best place to work for everyone, everywhere. We support the full employee lifecycle, driving employee engagement, operational excellence, and a people-first culture across the company. We are responsible for ensuring employees and managers have seamless access to HR services, accurate data, and the resources they need to thrive - whether it’s onboarding, career development, or navigating day-to-day HR processes.

As a close-knit, collaborative group, we partner with global and regional teams to deliver high-impact people programs and continuous improvements. Our work is essential to Visa’s growth and reputation, enabling our business to run smoothly and empowering our employees to focus on what matters most. By fostering a supportive, inclusive environment and championing best-in-class HR operations, we help Visa attract, retain, and develop the talent that drives our success.

What a People Solutions Analyst does at Visa

1. Employee & Manager Support and Program Execution (60%)

• Serve as the first point of contact for employees and managers on common inquiries related to programs, processes, and individual circumstances.
• Provide guidance or escalate via Ask People Team Ticket as needed.
• Intake and triage queries using the case management tool (ServiceNow), ensuring timely and accurate updates to employee and organizational data in the global HRIS (Workday).
• Match employee questions with relevant knowledge and resources; review and update policy-procedure documents (e.g., How-to Guides, FAQs) posted on the Ask People portal to enable employee self-service.
• Support new People/HR program launches and provide hands-on support, including designing functional requirements, documenting step-by-step procedures/workflows, identifying process improvements, and performing user-acceptance testing in Workday (note: not a technical configuration role).
• Act as the voice of employees to Global Teams/COEs, ensuring excellent employee experiences by sharing country/cluster-specific insights and coordinating closely with internal stakeholders to resolve complex data errors or inconsistencies affecting data integrity and reporting.
• Perform project management activities and actively support annual People/HR events and programs (e.g., Annual Review, Benefits Open Enrolment), as well as new company mergers and acquisitions.
• Be a subject matter expert on functional processes within Workday, providing people-related data reporting as needed.
• Lead the transition of new work into GPS, assisting with training, shadowing, documentation, and resource mapping.
• Organize in-person New Hire Business Orientations.
• Deliver ongoing training and maintain documentation for all processes and activities within scope, ensuring quality control through adherence to internal QA programs leveraging key metrics (performance against SLAs, volume, customer satisfaction, and quality).
• Accountable for meeting day-to-day performance metrics and ensuring a positive employee experience, utilizing metrics to demonstrate and communicate Shared Services value and creating/sharing meaningful reports for stakeholders.

2. COE Partnership & Program Execution (25%)

• Collaborate with COEs partners in Benefits, Mobility, Early Careers, Payroll, Equity, WFP, HR Data Analytics, HR Compliance, I&D) to execute global programs locally and optimize processes.

Key Activities:

• Handle COE program local execution tasks such as document preparation and coordination with Bank, Local Tax Bureau, Finance Development Bureau, and residence certificate applications in Shanghai & Beijing.
• Conduct monthly syncs with COE partners in Benefits, Equity, Payroll, Mobility and Early Careers teams to align on local needs and manage individual cases.
• Manage domestic relocations: contract development, resignation certificate handling, and coordination with mobility to trigger services.
• Lead legal entity setup projects: liaise with Payroll, Benefits, HR Systems, and Equity teams to define local requirements and manage internal/external stakeholders for timely delivery. Manage employee transfer across different legal entities in a timely and compliance manner.
• Be the point of contact and coordinate with internal/external auditors, regulators, and vendors to provide employee data for legal entities in Greater China.
• Design, Develop and distribute monthly People Newsletter.

3. People Initiatives & Project Delivery (15%)

• Lead and deliver market-specific projects aligned with strategic priorities and local regulations

Examples:

• Based on people priorities of the year, manage delivery of learning and capability building programs in Greater China
• Coordinate with local authorities to lead and facilitate related programs relate to our talent

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Why this is important to Visa

This role is vital to Visa’s commitment to operational excellence, employee experience, and a culture of inclusion and continuous improvement. By ensuring employees and managers have seamless access to HR services, supporting critical people programs, and maintaining the integrity of our HR systems, you will help our teams stay engaged, supported, and focused on Visa’s mission. Your work will directly influence the effectiveness of our workforce, help us stay compliant with local and global policies, and reinforce Visa’s reputation as a responsible, people-centric employer.

For you as a candidate, this is a unique opportunity to make a meaningful impact at a global company that values learning, flexibility, and diversity. You’ll gain exposure to complex HR operations, partner with a variety of stakeholders, and develop skills that are critical for your career growth. In turn, your efforts will help shape a workplace that empowers individuals, supports families, and drives Visa’s success in serving our clients and communities worldwide.

Qualifications

Basic Qualifications
-Bachelor’s Degree with 6+ years of relevant HR/People Operations experience, or a Master’s/Advanced Degree (e.g., MBA) with at least 2 years of relevant experience.
-Hands-on experience with Workday and ServiceNow in an HR Shared Services or GPS (Global People Services) environment.
-Proven experience as a first-line HR/People Operations contact, including intake, triage, and resolution of employee and manager queries.

Preferred Qualifications:
-6-8 years of demonstrated HR work experience, including direct involvement in HR Shared Services/GPS or operational support roles.
-In-depth knowledge of HR functional policies, local regulatory requirements, and global HR systems (particularly Workday and ServiceNow).
-Experience designing, documenting, and improving HR operational processes, including step-by-step procedures, process flows, and self-service knowledge bases.
-Proven ability to successfully transition new work/processes into Shared Services/GPS, including training delivery, documentation, and resource
mapping.
-Demonstrated ability to deliver project management activities, annual HR program support (e.g., Annual Review, Benefits Enrollment), and new hire onboarding.
-Experience coordinating with multiple stakeholders, including COEs (e.g., Benefits, Payroll, Mobility), auditors, vendors, and regulatory bodies.
-Strong quality control orientation, with experience using metrics and KPIs to measure service delivery, drive improvements, and communicate Shared Services value to leadership.
-High attention to data integrity and ability to resolve complex HR data discrepancies across multiple systems.
-Collaborative team player with a customer-focused mindset and commitment to positive employee experience and continuous process improvement.
-Strong written and verbal communication skills, with experience preparing presentations and delivering impactful reports to senior leadership.
-Exposure to digital automation tools (e.g., RPA, AI, machine learning) is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.