Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr Application Support is responsible for providing settlement processing and report generation for our Enterprise level merchants, solving complex problems, implementing new processors and applications in our production systems, and acting as a liaison between Operations, Product Development, and Customer Support to coordinate system changes and enhancements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications
2 or more years of work experience
Bachelors Degree in Computer Science, Information Technology or Information Systems, or Engineering
Five years of payment processing experience or equivalent, e.g. finance industry
Three years of Windows and UNIX experience, including shell scripting
Two to three years of database experience and SQL skills
Experience with file transfer protocols such as FTP, SFTP, ConnectDirect
Two years of experience on one or more programming languages such as shell scripting, Perl, Java, JavaScript, PHP.
Knowledge on CAESP(scheduling package), TSO & TPX, JCL, Sysview, C1 Endeavor, Netcool Alerting Tool, ServiceNow Ticketing Tool
Understanding in Incident, Problem and Change management per the ITIL process.
Five years of payment processing experience or equivalent, e.g. finance industry
Ability to function effectively in a fast-paced environment with multiple priorities
Ability to work independently and to also work effectively as part of a team
Strong analytical and diagnostic skills such as root cause analysis
Experience working directly with customer support to solve technical problems
Must have a strong commitment to execution, follow through and timely communication
Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
Exceptional organization skills
High level of attention to detail

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.