Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Contract Lifecycle Management (CLM) team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the implementation of Icertis CLM system at Visa.

Your primary responsibility will be to lead the solution enhancement process from inception to deployment. Success in this role requires the ability to cultivate internal client relationships, manage multiple streams concurrently, and influence stakeholders to ensure enhancements are completed on time and within budget. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients and/or internal Visa users, adhering to industry best practices in contract lifecycle management.

We are looking for a senior consultant who is experienced in Icertis CLM, champions a customer-first digital native mindset and is passionate about developing automated solutions, conceptual design to product requirements to development and client delivery of best-in-class contract lifecycle management system for visa.

Responsibilities:

• Work closely with Client Services teams, technology partners, product owners, and other stakeholders to define problems, develop business cases, select solutions, elaborate on requirements, and oversee development, testing, and deployment.
• Establish detailed business requirements and specifications for existing plus new services and products. Create user stories and document product requirements develop well-formed features specifications and acceptance criteria
• Support strategy and technology investment roadmap development for Client Services.
• Work with UX and CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
• Coordinate project teams effectively with minimal supervision, ensuring timely completion of projects within the allocated budget.
• Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
• Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value to Client Services, focusing on reducing operational costs and maximizing return on investment
• Provide support to the various internal customer support teams to help streamline product rollout
• Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)
• Support strategy and technology investment roadmap development for Client Services.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with any Degree
• Proven ability to develop and execute a product roadmap
• Experience with agile-software development methodology, story and requirements definition
• Ability to build and sustain effective relationships with business, product, and technology partners. Comfortable in heavily matrixed organization
• Demonstrated problem-solving and analytical capabilities, ability to use hard data and metrics to back up assumptions and evaluate outcomes

Preferred Qualifications

• Over 3 years of relevant work experience on Icertis CLM in a large enterprise environment
• Prior experience in a product, financial services or professional services role
• Excellent written, presentation, and oral communication skills
• Bias for action and self-starter mentality

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.