Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What’s it all about

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What a Manager, Operations and Client Delivery LAC Social Impact & Sustainability does at Visa

As a key member of Visa’s Latin America and Caribbean (LAC) team, the Social Impact & Sustainability Manager will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across the LAC region, aligning with Visa’s 2030 business vision and market-specific priorities. This role is pivotal in driving measurable impact through strategic programs and partnerships.

Key Responsibilities

1. Strategy Execution

• Shape and advance the LAC social impact & sustainability strategy and roadmap to deliver on Objectives and Key Results (OKRs).
• Align initiatives with Visa’s global priorities, focusing on:
  • Empowering small businesses and entrepreneurs through digital tools, knowledge, access, and security.
  • Promoting financial education to foster economic inclusion and development.
  • Enhancing digital commerce security for all users.
  • Demonstrating Visa’s long-term commitment to the communities we serve.

2. Program and Solution Delivery

• Lead regional programmatic and partnership deployment, in alignment with market strategies.
• Manage end-to-end program delivery with key clients and stakeholders within the LAC Region, with a particular focus on Colombia, in partnership with other Visa functions
• Manage project timelines, task lists, and deliverables to ensure on-time execution.
• Track and update project progress in internal systems and tools.
• Provide post-delivery support, including gathering client feedback and supporting reporting needs.
• Collaborate cross-functionally with country leadership, Communications, and Government Engagement teams to implement programs.
• Establish feedback loops to share insights and best practices across regions.

3. Stakeholder Engagement

• Build and maintain strong, trust-based relationships with key external stakeholders across LAC.
• Develop compelling narratives that articulate Visa’s purpose and impact in priority markets.
• Enhance Visa’s reputation and influence with decision-makers through consistent, values-driven engagement.

Business Planning & Operations

• Supporting LAC SIS across finance and international operations, with dotted line reporting into the global Senior Director, SIS Business Planning and Operations
• Supporting SIS’s input into Visa’s client engagements, presentations, and RFP responses across LAC
• Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What you will need:
• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Experience in working in the technology and/or financial services sectors, and experience implementing social impact and/or financial inclusion programs preferred, as well as government, politics, communications, and/or economic development is a plus.
• Strong stakeholder management with the ability to deliver an aligned plan across multiple stakeholders to drive a shared vision
• Demonstrated success in emerging markets in building long-term partnerships with leading organizations in the public and civil sectors.
• Outstanding written and verbal communication skills required in Spanish and English
• Ability to manage competing priorities with a flexible and adaptable approach to support broader market strategic initiatives as needed
• Team player with experience working regionally or even globally across cultural, geographic and time zone boundaries
• Creative and resourceful in overcoming barriers and unexpected roadblocks
• Excellent understanding of, and passion for, social Impact & sustainability
• Proven ability to think ahead, engage proactively and take initiative, with ability to influence and enable teams and colleagues across the business and without direct reporting relationships
• Ability to work with limited supervision

What will also help:
• Experience working in the payments industry
• Experience working in markets outside of Colombia
• Strong understanding of financial inclusion, financial education and SMB needs
• Understanding of the intersection between social impact, government/regulatory affairs and communications
• Global mindset but knowledgeable of different cultural ecosystem landscapes and ability to connect to Visa business goals

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.