Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What is it all about?

As a Senior Solutions Manager, you will be pivotal in bridging the gap between our clients and our Secure Remote Commerce (SRC) capabilities partnering across Sales, Product, Market Expansion teams and Client Services (CS) to deliver measurable outcomes. You will also serve as the SRC subject‑matter expert for internal stakeholders, enabling teams and championing client feedback throughout the product lifecycle.

What the role looks like:

• Train CS and regional stakeholders on SRC positioning, solution strategy, and best practices.
• Serve as the SRC SME — guiding internal teams on capabilities, integrations, and best practices.
• Ensure SRC product is ready to support partners and clients by driving Product Operations for SRC.
• Lead solution design for key global clients and act as the product representative in SRC conversations end to end.

What we expect of you, day by day:

Product Readiness & Training

• Own readiness activities for new capabilities by working with technology teams to ensure documentation is complete and accurate.
• Plan and coordinate training curriculum for regional product teams and client services.
• Collaborate with regional staff to plan product rollout activities and support regional client integrations.
• Contribute to team organization by identifying and organizing training programs and supporting general team activities.

Release Notes & Product Updates

• Serve as the SRC product lead for release note management by establishing processes with SRC product owners to maintain accurate updates.
• Organize the product side of QEP to align releases with business goals.

Kanban & Defect Management

• Act as product owner for Kanban boards, working closely with technology teams to prioritize defect fixes by aligning priorities with strategic initiatives and long-term product vision.

Client Engagement & Onboarding

• Prepare and deliver compelling client presentations, demos, and solution narratives tailored to business and technical audiences.
• Lead client onboarding processes, ensuring regional teams and sales are well-supported to close deals successfully.
• Collaborate with sales, product development, go-to-market, client services, and regional teams to ensure feasibility and successful implementation of solutions.
• Socialize new solutions adopted by key clients to internal stakeholders.

Documentation & Integration Support

• Develop internal and external product documentation, including product and technical integration guides for partner integrations.
• Work with regional and technical teams to support client integrations and ensure smooth adoption.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What we're after...

• Strong communication skills (written, translating messages into graphic concepts, verbal)
• Proven experience of working with partners and solutioning technical products using REST APIs and SDKs
• Must possess excellent organizational skills, including attention to detail, strong time management skills, structured approach to planning ability, proactive in anticipating needs, and ability to manage multiple workstreams simultaneously.
• Must possess strong presentation and storytelling skills, with the ability to craft compelling narratives and deliver engaging demos to external and internal audiences.
• Experience with payments, ecommerce, or identity/checkout standards.
• Thrives in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Ability to translate technical information into business-friendly language.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.