Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Senior Network Engineer specializing in Network Tools, you will be at the forefront of Visa’s technology evolution by seamlessly blending the management of industry-leading vendor tools with the adoption and integration of cutting-edge technologies. This role is responsible for engineering, operating, and optimizing commercial, off-the-shelf network monitoring, management, and automation solutions, while also leveraging automation frameworks, cloud-native architectures, and Generative AI (GenAI) to maximize operational uptime and efficiency.

You will design and implement enhancements that fuse commercial software with in-house automation, enabling predictive analytics and automated incident response, as well as driving efficiency gains. Your expertise will allow you to develop and refine workflows that incorporate cloud scalability, AI-driven insights, and infrastructure-as-code, ensuring our monitoring and fault management platforms remain state-of-the-art.

Collaboration is essential. You’ll partner closely with internal architecture, engineering, operations, and business teams to translate requirements into technical solutions that are both robust and innovative. Your role will be pivotal in guiding the transformation of Visa’s network monitoring and configuration management into highly automated and resilient infrastructures.

We support teams that operate 24x7x365. Our core objectives include:

• Ensuring network reliability, performance, and security compliance through robust tooling solutions.

• Automating network operations to minimize manual intervention and reduce downtime.

• Providing actionable analytics and reporting to inform network strategy and troubleshooting.

• Collaborating with networking, security, and IT teams to address evolving infrastructure monitoring needs.

• Reducing incident volume and mean time to resolution (MTTR) via automated triage and event correlation.

• Integrating AI and GenAI into solutions to accelerate automation and improve diagnostics

This role will be responsible for:

• Engineering and operating network monitoring and automation tools (e.g., NetBrain, SevOne, ITNM).

• Helping to design and implement enhancements that integrate commercial software with in-house applications and automation.

• Implementing predictive analytics and automated incident response.

• Reducing MTTR and alert noise through event correlation.

• Supporting configuration audits and compliance reporting.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa will accept applications for this role until at least November 16, 2025.

Qualifications

Basic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Hands-on expertise in programming and scripting using Python or similar languages, and automating workflows with infrastructure-as-code (Terraform, Ansible) and CI/CD pipelines.
Proficiency in integrating monitoring solutions with cloud services (AWS, Azure, GCP).
Proven experience leveraging AI and GenAI technologies to improve efficiency
Extensive experience engineering, deploying, and operating vendor-purchased, off-the-shelf network monitoring solutions (e.g., SevOne, Netscout, NetBrain, ThousandEyes).
Strong skills in database management, including SQL and the integration of diverse data sources for comprehensive monitoring.
Deep understanding of SNMP, syslog, and modern observability tools (Prometheus, Grafana, ELK), including their orchestration in hybrid on-prem/cloud environments.
Track record of driving operational excellence by creating automated systems and integrations.
Experience managing enterprise ITSM platforms for incident, request, and change management in 24x7 environments.
Exceptional communication and teamwork skills, with the ability to lead complex incident resolution and root cause analysis.
If you’re passionate about innovating at the intersection of vendor solutions and emerging technologies, and are ready to help transform Visa’s monitoring ecosystem, we invite you to join our Global Network Engineering Tools team.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 104,600.00 to 147,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.