Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Team Summary:

A unique opportunity exists to join Visa and the SMT market cluster (Singapore, Malaysia, Thailand), one of Asia Pacific's, and the world's, fastest growing commerce and digital payments ecosystems. Strong economic growth, rapid social and demographic change, complex payments regulation, intense competition and rapid acceleration of digital commerce make these markets some of the most exciting in the world.

The Business Planning and Operations (BPO) function oversees medium to long term strategy development, supports cross-functional teams in executing that strategy, drives thought leadership and ensures successful ongoing business operations. The team also partners with corporate functions within Visa to develop and enhance best practices leveraging the full suite of expertise that the business requires, such as Marketing, Legal, Finance, Technology, Risk, People, Client Services and Communications.

What a Senior Director, Business Planning and Operations for SMT Cluster does at Visa:

The Senior Director, Business Planning and Operations for SMT will be entrusted with a broad portfolio of responsibilities to accelerate growth, drive and mitigate both short and long-term opportunities and challenges to ensure the cluster’s business performance is optimized.

The successful candidate will be a key member of the SMT leadership team, working closely with the Country and Functional leadership teams within SMT, as well as their broader teams across the region, to understand market landscapes, assist with Go-to-Market strategies that can help accelerate growth in their respective markets, and execution of key strategic initiatives, including but not limited to business/market expansion, organizational re-design, multi-year strategic planning, and capability building. The successful candidate will also work in close collaboration with the corporate functions, to develop and manage scorecards and targets, performance management measures and metrics, and developing reporting and executive communication formats and cadences. This position reports to the Group Country Manager of SMT.

Key Responsibilities:

• Strategic development and refinement: Lead the development and refinement of the cluster's medium to long term strategy leveraging Visa's Asia Pacific and Global corporate strategy. Tailor the cluster strategy to local market contexts across each of the cluster's five markets considering factors including but not limited to: regulatory context, digital ecosystem evolution, client and stakeholder needs.
• Support the Group Country Manager (GCM) in business planning, strategy development and to achieve agreed targets including with matrixed functions to support the strategic business goals of Visa.
• Improve effectiveness of operational management of the SMT Leadership Team through partnering and directing key stakeholders and building strong and collaborative relationships with the leadership teams
• In partnership with other Asia Pacific leaders, develop a strategic roadmap to improve business performance and client experience with SMT. Develop business cases, manage development/deployment of initiatives and provide ongoing support as needed. Continually audit performance and identify technology trends and solutions that may be applicable to drive growth.
• Lead key strategic assessments and initiatives across SMT, including program and project management.
• Work in partnership with Finance and People teams to establish formal approach to business planning including workforce/location planning, budget management, KPI monitoring, operational and process improvements.
• Ongoing monitoring and actions relating to QBRs / MYPs / AOP / Cluster Scorecard. Ensure focus on important variances, trends, issues.
• Work cross functionally, including close coordination with Global and Regional BPO’s.

Why this is important for Visa:

As part of advancing Visa’s business and financial objectives as well as ensuring the cluster's performance is optimized, the Business Planning and Operations function oversees medium to long term strategy development, drives thought leadership and ensures successful ongoing business operations. The successful candidate is critical in ensuring the cluster is equipped with the right data, tools and resources to optimize and mitigate both short and long-term opportunities and challenges. Playing a large part in the efforts to drive rigorous, fact-based recommendations for business leadership design, the role is key in achieving strong cluster and business performance.

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided

Qualifications

• 13 to 15 years of business experience, preferably with payments and / or digital commerce background.
• Proven track record of delivering high impact results working on projects in the areas of corporate strategy, growth initiatives and new market/segment/business strategies will be an advantage
• Deep project leadership skills, with the ability and comfort to ‘work in ambiguity’
• Strong collaboration skills with ability to build positive working relationships with cross functional teams and stakeholders across geographies. To that end, prior experience of working in a global/matrix management structure will help
• Excellent verbal and exceptional written communication skills, and demonstrated analytical skills, with the ability to clearly communicate to stakeholders across levels
• Strong ‘bias for results’ through effective planning and attention to detail
• Ability to proactively ‘figure things out’ by showing self-motivation and initiative, and comfortable working with ambiguity
• Robust decision-making and analytical skills.
• Strong command of financial, market and consumer data with the ability to grasp complex and detailed issues. Financially literate with an excellent understanding of risk management.
• Experience of working in a global matrix organization with the ability to navigate complex structures and empower decision-making locally.
• Experience of leading change programs within a business and has led a team on a journey of cultural and transformational change.
• An authentic leader who intuitively engenders an inclusive .
• Creative and resourceful in overcoming barriers and unexpected roadblocks.

What will also help:

• Exceptional academic credentials, including an MBA or post graduate degree strongly preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.