Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

The role of the Case Investigations & Enforcement team is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating Visa Rule violations in relation to the Merchant Category Code & Recurring compliance programs, as well as developing detailed data analysis to support these programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role works on smaller projects under supervision. The compliance issues are not typically complex but may require understanding of other job functions. May delegate tasks and review others' work products for less complex projects within the job function and communicate with contacts typically within the vertical.

Essential Functions

The role will ensure that clients are compliant to the Visa rules, monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with the Visa Rules, specifically the Merchant Category Code & Recurring Program rules. The role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

The role is responsible and accountable for:

• Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective and negotiated action with the Clients to bring them into compliance.
• Creating analysis of transaction data and various websites research to identify non-compliant activity or trends.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes, escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Providing prompt, accurate responses to questions about Merchant Category Code & Recurring Program rules
• Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
• Participating in the development and execution of activities and programs aimed at improving Client satisfaction.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Interacting with Clients and Visa Inc. Sales Account Executives and CS Account Managers to ensure Client understanding and compliance with the Visa Rules
• Execution of the Rules and Compliance procedures, as developed and updated over time as the function progresses
• Management of multiple compliance actions with Business Function owners at any one time prioritizing
• Assist in the definition and creation of yearly strategy and plans to support the relevant compliance programs
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and proposed Client or Merchant activities, and as a full project team member for assigned projects as required.
• Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, banking, audit, or compliance is required.
Fluent English speaker and writer, multi-lingual capability is a plus
Knowledge of general auditing and compliance procedures and functions
Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
Good writing, editorial and authoring skills to convey complex topics in “Plain English”
Excellent attention to detail in developing compliance plans
Strong analytical and reporting skills

Preferred Qualifications
Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills
Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
Ability to set priorities and manage expectations, and work both as part of a team and independently
Respond resourcefully to new priorities and challenges
Be action orientated and be prepared to act responsibly with limited information
Continually attain industry knowledge, practices, concepts and strategies
Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity
Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network or Visa rules.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.