Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for an experienced Senior Training Lead to drive the Payment Operations Training function. This role ensures that training programs support operational efficiency, compliance, and team performance while fostering a culture of continuous learning and improvement.

You’ll lead a team of Training Leads, set the strategic direction, and develop data-driven learning initiatives to enhance competency across Payment Operations. As part of the training leadership team, you’ll collaborate with key stakeholders to identify training needs, implement scalable solutions, and ensure training interventions drive measurable outcomes. You play a crucial role in transforming training from a reactive function to a proactive enabler of the business, aligning training initiatives with company objectives.

Here’s How You’ll Support the Team

• Leadership & Strategy: Define and execute a proactive training vision aligned with business priorities. Oversee training performance, optimize delivery methods, and ensure compliance-driven, scalable programs.
• Training Development & Delivery: Leverage models like ADDIE, Kirkpatrick, and Philips ROI to create high-impact learning solutions. Improve speed to competency for new hires and drive ongoing skill development.
• Performance & Stakeholder Management: Monitor training effectiveness through data insights. Build strong relationships across multiple domains (Quality, Workforce Management, Knowledge Management, Talent Acquisition) to address training needs.
• Autonomous & Collaborative Growth: Work independently while contributing to the broader training leadership team, influencing strategy, and continuously enhancing training effectiveness.

• You’re placed in Tallinn, or have willingness to relocate here.
• You have learning and development experience, with strong knowledge of training methodologies, LMS platforms, and industry standards.
• You have strong leadership experience, with a minimum 1 year experience leading training teams, with experience in fast-paced L&D environments.
• You’re analytical, proficient in using data for performance assessment and training impact analysis.
• You have strong communication and collaboration skills and are able to engage stakeholders, provide clear training solutions, and adapt strategies based on feedback.
• You’re a problem-solver, skilled in identifying gaps, implementing solutions, and ensuring continuous improvement in training delivery.

This role is ideal for someone who thrives in a dynamic, fast-paced environment, is passionate about learning development, and is eager to make a measurable impact on Payment Operations Training at Wise.

If you're interested in the role, please apply by submitting your CV in English and answering application questions latest by 7th of March 2025.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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